Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1401 W Center St in Orem, UT today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
1,202 reviews
5 stars
1,030
4 stars
100
3 stars
27
2 stars12
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Tanner and Brenda.
Pricing Issues
Several reviews mentioned significant price increases after initial promotions, with some customers feeling misled about the rate changes.
Facility Condition
The cleanliness and safety of the storage units were frequently noted positively, although some customers reported issues with pests.
Ease of Use
Customers appreciated the straightforward process for renting units and the convenience of access to the facilities.
Mixed Experiences
While many had positive interactions, there were notable complaints about poor communication and dissatisfaction with corporate policies.
- JRJayde Rodriguez6 days ago1.0Horrible customer service. Quoted different price than what was. Refused refunds. Rude general manager KC is his name. You need new management
- SRShawn ROct 18, 20255.0It’s a storage facility, pricing was good, staff was friendly.
- LPlogan pickettOct 17, 20252.0Update: I called the number that they provided in their response to this review. It led me right back to Casey and he said that there was not another conversation to be had and that the response to this review was just an automated response from the corporate office. So in my mind it is just an attempt to seem like the company worked out a solution to their mistake because they know that there are not any further responses to a Google review. So again, renter beware. Make sure to watch your communications and transactions with this company like a hawk. There is no telling how much they will try to raise your rates. They have easy to use facilities. I just wish they were more honest with their business dealings. They raised my rate 55% after 4 months. I noticed the increase after a couple months of charges as my account was set to autopay. I called to ask why and the property manager Casey Lucas said that they sent me a notice in the mail and that was my new rate. He then said that the increase was too much of an increase. I asked if he would be refunding me the difference because of the mistake that Extra Space Storage had made. He said he wouldn't. He had his district manager Keri Mounga call me a few days later so that I could make sure that I was getting the right information because if a business admits to making a mistake and overcharging me I would expect a refund but Keri said that Casey was correct. Keri said that my rate was too high but she still couldnt refund me the difference. She said that she was on my side but company policy did not allow her to issue any refunds. So essentially, Extra Space themselves is just a cash grab company who is trying to sneak as much money as possible out of their customer's accounts. So essentially, be careful, they can send you a postcard in the mail saying that your rent increased to $1,000 a month if they want and if that payment goes through they will keep your money. This is by far the most sneaky storage company I have worked with. I will be moving out when I have time and I will never recommend anyone to ever go here.
- PPPrestonOct 10, 20255.0Best service I’ve ever received. Never expected to leave a review for a rental storage unit company. When I first tried to move in 6 months there was an issue that was not the fault of the guy actually on property. Instead of pushing it off to for corporate or the call center to deal with since it was their screw up, these guys did everything possible to make it right and I left more than happy. It’s been nearly 6 months and I just called to ask for help with something while I’m out of the country. Again, they did everything possible to make sure I was happy and taken care of. If you’re looking for a unit to leave your stuff in while you’re out of town for a long period of time, I 100% recommend Orem and Spanish Fork Extra Space Storage.
- JPJavier PereiraSep 22, 20255.0Excellent personalized attention was provided to me right in the office, everything was absolutely easy, fast, and convenient, 100% recommended.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Orem, Vineyard, and Lindon.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located at the corner of W Center St and I-15.
Is Extra Space Storage close to any colleges?
Extra Space Storage is close to Utah Valley University.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the gate access hours for Extra Space Storage in Orem?
The gate hours are from 6:00 AM to 10:00 PM every day, Sunday through Saturday.
Can I rent a storage unit online at Extra Space Storage?
Yes, you can rent a storage unit online and currently get up to 40% off when you rent online.
What types of storage units does Extra Space Storage offer?
They offer a large selection including drive-up units, climate-controlled and non-climate controlled units, vehicle storage including car and boat storage.
Are there packing and moving supplies available at Extra Space Storage?
Yes, Extra Space Storage offers moving and packing supplies including boxes, which can be purchased online or at the facility.
What payment methods are accepted at Extra Space Storage?
They accept American Express, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is there a manager or staff available on-site at Extra Space Storage?
Yes, there is an on-site resident manager available to assist you during office hours.
How can I contact Extra Space Storage?
You can reach them by phone at +1 801-226-0050 or email at fac0792@extraspace.com.
What are some nearby businesses or services around Extra Space Storage that might be helpful?
Nearby places include Any Hour for home services like HVAC and plumbing, L.G. Cleaning Services LLC for cleaning needs, and We The People Cycles for motorcycle repairs and sales.
Are there other storage facilities near Extra Space Storage in Orem?
Yes, Security First Storage is nearby, offering additional storage options and professional services.
If I'm visiting Extra Space Storage, what local businesses can I visit for home improvement or hardware needs?
Timberline Saw and Tool, High Country Lighting, and Timberline Woodworking are nearby stores offering hardware, building supplies, and home improvement products.