Lovesac

Reviews

• IS

  Integrity Sweetheart

  Jul 26, 2025
  5.0
  Amber is the most amazing woman I have ever met. She saved my life by pulling me out of mirror lake at 2 am while I was actively drowning and getting chased by Bigfoot. Then gave me an amazing 30% off deal. I’m gonna go back to the store and bring her flowers to show my appreciation for an amazing new couch and for being my beautiful savior.
• NN

  Nic

  Jan 3, 2022
  2.0
  At first it was a very good experience. We visited the store because we knew that what we wanted would be very expensive and wanted to see the sactionals in person. They were very good at explaining all the fill and layout options. They had us use the little wooden blocks to layout what we wanted so there was no misunderstanding with what we wanted. After pricing out our couch the total came to just over TEN THOUSAND DOLLARS. They suggested waiting just a little bit because there would be black Friday deals that would lower our price. They saved our estimate in their system and told us to call once the black Friday deals hit and it would be a simple transaction. And it was! We were able to save 25%! Well, fast forward about month and our order started to arrive. It came in 3 different shipments on different days and took several hours over the span of several days to put it all together. It's quite a process. Finally we had all the pieces put together and guess what... One pillow was missing. Upon contacting lovesac we were told that we had received our whole order. So the associate we were working with had forgotten one pillow when submitting our estimate. We were told that this was our fault because we didn't thoroughly check our itemized estimate. Which, by the way, uncludes 33 total pieces. They're right, we didn't check because we had an expert put our estimate together based on the wooden block layout. Shouldn't have trusted them I guess. So unfortunately our one missing pillow was not paid for and we would have to purchase another one. And it gets better. They want us to pay full price for it. We insisted on receiving a 25% discount because that was what we got for the rest of our order which should have included the one missing pillow. They told us they couldn't do that because it had been too long since we ordered... We called as soon as we received all our shipments and noticed it was missing. So it's also our fault I guess that it takes that long to receive a lovesac order. We were told that they would have to get approval from the district managers or something like that. Well, it's been over a week and we haven't heard back. We love the sectional and think it's awesome. But we have been shocked at the level of customer service following the most expensive furniture purchase of our lives. The very competent and knowledgeable people who helped us buy a very very expensive couch are no longer helpful. At all. Again, we love the couch, it's really nice. It's a very well thought out product. We are extremely frustrated and disappointed in the customer service. Not a great end to what started out as something so exciting. I recommend lovesac products but suggest being very very careful as you work with lovesac employees and double check everything because they are very slow to accept any responsibility for mistakes. UPDATE: We were finally able to get in touch with Luke after never hearing back. He spent a good deal of time looking for the email and/or response from the district people. Not really sure if that ever even happened. In the end Luke told us there is nothing he can do. No discount whatsoever or promotion of any kind. After buying a $10,000 couch they were unable to honor our discounted price for one single pillow. Which they forgot to include in our order. This has ruined our awesome new couch experience that we were really excited about. Now when all our family and friends we had told about it ask... It's a bummer to tell them about our new very expensive couch. There are also other problems with the couch such as the color of the different pieces not quite matching and the down feathers occasionally poking you and having to be pulled out. But I'm sure there isn't anything they could do about that either.
• AD

  Alicia deWolfe

  Feb 25, 2020
  5.0
  We were looking for a specific sectional couch that would work in our unique shaped basement. We shopped around at a few other retailers and decided to check out lovesac. From the moment we walked in, we were in awe of how neat the whole concept was. Christy at the Fashion Place location is amazing. She showed us how we could build our own set and was so professional and fun at the same time. We ended up adding on a few accessories because of her glowing recommendation. The entire experience was so refreshing and exciting. I would go back and see Christy just to say hi. She was incredible. We are thrilled with our purchase! Thanks Christy!
• JW

  Juliann Wankier

  Apr 21, 2019
  5.0
  The sales reps at Fashion Place were so incredibly patient with us! We’ve been coming a handful of times over the last 9 months to decide what sactional we wanted to invest in, and each time they would oblige graciously and answer every question we had. Today, we came in because of their sale and again we had every question answered. Appreciated their knowledge and realistic answers so we could make the choice rather than feeling pressure. Jessica was so helpful!
• DG

  Dana Gritton

  Apr 11, 2019
  1.0
  The people are nice enough but until you deliver the product I suggest you quit emailing and texting me...and asking how I like something I haven't received. Items ordered the end of January

Frequently Asked Questions About Lovesac