Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 3588 S 7200 W in Magna, UT today! Our large selection of storage units, exceptional security and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
While some customers praised individual staff members for their helpfulness and friendliness, many others reported poor customer service experiences, including unresponsive management and unresolved billing issues.
Facility Condition
The storage facilities received mixed reviews; some customers noted cleanliness and good maintenance, while others reported issues such as broken locks and pest problems.
Pricing Issues
Several reviews highlighted concerns about unexpected price increases and billing errors, leading to frustration among customers.
Staff Performance
Certain employees, particularly Tavi, Anthony, and Caroline, received high praise for their assistance, while others faced criticism for lack of professionalism and responsiveness.
DC
Dalton Clark
Feb 19, 2026
1.0
No one answers the phone. No one is at the location. No one calls you back. No one is there to help. They don't accept email. Once you do track down Tavi or whatever her name is, it literally took a month for her to do what should have been 5, maybe 10 business days. Cannot recommend any other storage facility strongly enough.
SS
star14e1
Feb 3, 2026
1.0
I’ve been renting for a year and it has been absolutely abysmal. From over paying by hundreds erroneously when we first started because the property manager no showed on our move in day, to customer service calls that hang up on you, to the app and website not working. I’ve been trying to pay my bill for three days (due on the first) but the payments section of the app is empty, the chat bot on the website ends the chat IMMEDIATELY, and resetting the password still does not allow me to log in. I finally make it to a customer service representative that says the property was sold YESTERDAY and that I should have gotten a new email from the new company, EXR (I got not emails, I was still getting emails from public storage about my late bill while he was telling me public storage doesn’t own the storage location). EXR’s phone number says to visit the website then hangs up. Public Storage has frustrated me to actual tears on 5 separate occasions over the last year and I’m losing my mind. DO NOT USE PUBLIC STORAGE GO LITERALLY ANYWHERE ELSE
EB
Ed Bankston
Jan 17, 2026
5.0
Service was excellent and friendly
JB
Jessica Buynak
Jan 16, 2026
5.0
This location has been wonderful. Tammy is always super polite and helpful. She was also polite and helpful when I lost my job and had some difficulty making on time payments. She has great communication and is respectful. The location is quiet and clean and the facilities are in excellent condition. I would rent from this location again.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
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Certified February 22, 2026Yext Knowledge Graph
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