Lovesac

Reviews

• LW

  Lauren Wheeler

  Apr 26, 2025
  4.0
  I purchased a LoveSac sectional from the Farmington, UT location three weeks ago and have been extremely disappointed with both the staff and the ordering process. We were not sent the shoe print and had to call the store after delivery to request it, only to find out they had no record of the configuration we had selected, making it difficult to re-create our sectional. While assembling the couch, we discovered we were missing a cushion and a cover. We immediately contacted the store and spoke with the manager, who was kind and apologetic, but informed us that the store had made a mistake when ordering the pieces — and that we would be responsible for paying the additional cost. We requested some form of compensation for the store’s error and the misquote we received, but were told there was nothing they could do. While I understand that mistakes can happen, I am extremely frustrated that at this price point, we have encountered multiple issues and are now expected to cover a significant unexpected fee due to the store’s error. Update: The Farmington store Manager did reach back out and offer a 5% appeasement discount due to the errors that were made with ordering our cushion which would take care of the addition cushion cost. Thank you Molly! We really appreciate it! Product: 5/5
• SW

  Stephanie Wren

  Aug 25, 2024
  5.0
  This store has been amazing!! I have moved out of state and still call this store for ordering or issues and I have been extremely happy every time I call!! Thank you for being amazing and so helpful!!
• BB

  blayne burgett

  Feb 14, 2023
  5.0
  Super helpful and answered all my annoying questions. It’s a large purchase for me. I felt extremely confident after my questions were answered and I test drive all the seats in the house.
• MT

  Mark Treu

  Jan 2, 2023
  5.0
  Great store, awesome employees, and wonderful product. ...pretty pricey though. We purchased a sectional sofa for our basement game room. I wanted something quite large that could be configured in different ways to accommodate the different ways we'd use our game room/home theater. We ended up purchasing a 9 seat sectional with 2 of the ottomans (11 in total). The quality of furniture is really awesome, but what makes it truly amazing is the modular nature of the sofa. I would say that if you aren't interested in the modular features and ability to configure this furniture in a million ways, then you can probably find less expensive furniture of the same quality. The employees at this store were very knowledgeable and helpful in figuring out exactly what I needed based on the measurements of my space and our desired use. They also gave us samples of fabric so we could get just the right color we wanted. We were then surprised with how quickly the sofa arrived at our home. One note to consider, these sofas come in a collection of boxes and assembly did take us a decent amount of time. After receiving the first sectional, we loved it so much that we purchased another to replace the sofa in our living room. We absolutely love them both!

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