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Furniture StoreBedroom Furniture StoreAppliance StoreRefrigerator StoreMattress StoreElectronics StoreHome FurnitureOutdoor Furniture StoreKitchen AppliancesFlooring Store
RC Willey is a premier home furnishings destination, offering a wide range of high-quality furniture, electronics, appliances, mattresses, and flooring. With convenient locations across Utah, Idaho, Nevada, and California, we pride ourselves on being your one-stop shop for all your home needs. Our exceptional customer service, competitive pricing, and extensive selection make us stand out from the rest. Discover the RC Willey difference - where style meets affordability and customer satisfaction is our top priority.
Location
Hours
Reviews
4.6
15,752 reviews
5 stars
12,716
4 stars
1,618
3 stars
487
2 stars
289
1 star
642
What are people saying?
AI-generated from recent customer reviews
Customer Service
Sales staff were generally reported as friendly, helpful, and knowledgeable, contributing to a positive purchasing experience.
Delivery Experience
Delivery teams were often praised for being professional, efficient, and courteous, although there were some complaints about issues with delivery coordination and care.
Product Quality
Customers expressed satisfaction with the quality of furniture and appliances purchased, highlighting the value for money.
Communication
Many customers appreciated the clear communication regarding delivery times and tracking, though there were instances of miscommunication that led to frustration.
Sales Process
The purchasing process was described as straightforward and efficient, with several customers noting the helpfulness of sales associates.
- JCJose Cordova1 day ago5.0Usually I don’t like doing Google reviews, but I had to make an exception. Over the weekend I bought some appliances from Lowe’s and I also bought my couches from RC Willey. The difference in service was night and day. From start to finish, RC Willey completely impressed me. From my salesperson, Danny, all the way to the delivery drivers — the process was smooth, professional, and top-quality. The delivery team unloaded, set everything up, and made sure everything was perfect before they left. What really stood out is that RC Willey doesn’t subcontract their delivery drivers. Keeping everything in-house shows in the quality of service from beginning to end. I can’t say the same for Lowe’s. Very disappointed in their delivery experience. Great job RC Willey — you’ve earned a loyal customer.
- THTimothy Herzog6 days ago3.0I took the day off and got the washer and dryer out and on my driveway. Cleaned the laundry room so it would be ready guys were nice but in a hurry. I asked the guy to strengthen out water lines so they would rest better and sit out of site he didn't do that then alright thanks and they were off didn't pick up trash after they left I found a 2 in scratch on the no got to deal with that slow down people
- LALaura AstleNov 13, 20252.0Ordered a washing machine and the delivery came an hour later than the 2 hour window and they brought the wrong color. Called customer service and scheduled for the next day but received an email saying the delivery was scheduled for two days later. Called customer service again and they said they would come today between 9-11. The delivery arrived about 3 hours later. Between both days I spent about 8 hours waiting for the delivery.
- SFStephen FlandroNov 13, 20255.0Steve, Flandro and Gerilee Wright bought new home furnishings for their new home and found that There was a big selection of various items to choose from. It was very organized and detailed. The Sales representative was very helpful and knew his product. We walked away with everything we needed. Everything was in stock we will shop there more often for home supplies, and furnishings. The selection was huge
- TETravis Van EkelenburgNov 1, 20251.0RC Willey: Excellent Sales, Appalling Post-Purchase Service. BUYER BEWARE. RC Willey excels at selling furniture but fails catastrophically at customer service and warranty resolution. I warned them this review was imminent. In August, just months after purchase, our expensive couch developed manufacturer defects covered under warranty. The repair process was an absolute nightmare, resulting in a couch returned with wobbling arms—a situation so frustrating I refuse to call for further repair, fearing they will only worsen the damage. The company refused to replace the defective couch or repair it in our home. Instead, they demanded a two-week removal, leaving us without essential furniture. The initial salesman was excellent; everything that followed was unacceptable. RC Willey's staff, and frankly, management, demonstrated a clear lack of concern as you'll read below. Service failures were relentless: Parts Delays and Communication: Repair parts took many weeks to arrive. The company never called to inform me they were in stock; I had to call them. Managerial Evasion: My text to the salesman resulted in a promise from manager Charles to call that same day. He failed to call for three days. Wasted Time and Blown-Off Delivery: I was directed to Jared Ratcliff/Ratliff regarding the re-delivery. They scheduled a specific day and time, that I be home, and then failed to show up, wasting an entire day of my time. Their complete indifference was palpable. Damaged Return: After the mandatory two-week removal (for which they made zero effort to expedite), the couch finally returned late. It arrived dirty, scuffed, and with the aforementioned wobbling arms. Additionally, the sunken in cushion still leans to the inside a little. This level of incompetence and disregard is unacceptable when purchasing high-end furniture. RC Willey's after-sales customer service deserves a zero rating. I will not be a repeat customer.
Frequently Asked Questions About RC Willey
What types of products does RC Willey offer at its Draper location?
RC Willey in Draper offers a wide range of high-quality furniture, electronics, appliances, mattresses, and flooring for all your home needs.
What are the operating hours for RC Willey in Draper, Utah?
RC Willey in Draper is open Monday through Saturday from 10:00 AM to 8:00 PM and is closed on Sundays.
Where is RC Willey located in Draper?
RC Willey is located at 13300 South 200 West, Draper, UT 84020, USA.
What payment options are accepted at RC Willey Draper?
RC Willey accepts American Express, Apple Pay, Cash, Discover, Financing, MasterCard, and Visa as payment options.
Does RC Willey offer financing for purchases?
Yes, RC Willey offers financing options along with other payment methods to accommodate your purchase needs.
How can I contact RC Willey in Draper?
You can contact RC Willey in Draper by calling their main phone number at +1 801-567-2200.
Where can I find more information or shop online for RC Willey products?
You can visit their website at https://www.rcwilley.com/location/Utah/Draper-Utah-Furniture-Store or check their Facebook page at https://www.facebook.com/179813265558080.
Which furniture stores are located near RC Willey in Draper?
Nearby furniture stores include Alice Lane Home Collection, La-Z-Boy, IKEA, Ashley Furniture HomeStore, Ashley Store, Furniture Row, and Denver Mattress.
How can visiting nearby places like IKEA or Ashley Furniture help customers shopping at RC Willey?
Customers can compare styles, prices, and selections of furniture by visiting nearby stores like IKEA and Ashley Furniture before making purchases at RC Willey, enriching their shopping experience.
Are there any recreational or community places near RC Willey for customers to visit?
Yes, nearby places include Danceology Studio (dance school and gym), Bailie's Gymnastics center, Mr. Playset amusement park, and Utah community center, offering fun and recreational activities before or after shopping at RC Willey.