Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,858 reviews
5 stars
1,442
4 stars
150
3 stars
67
2 stars
48
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and friendliness of the staff, with many specific mentions of individual employees like Hyrum, Sebastian, and Jill.
Product Quality
While many customers appreciated the variety and quality of furniture, some expressed dissatisfaction with items made from particle board and MDF, indicating a mixed perception of product quality.
Shopping Experience
The store's no-pressure environment was frequently highlighted, with customers enjoying the ability to browse without feeling rushed or stalked by salespeople.
Delivery Issues
Several reviews noted significant delays and issues with the delivery process, leading to customer frustration and disappointment.
Pricing Concerns
While many customers found the prices reasonable, some expressed dissatisfaction with high delivery fees and unexpected costs during the purchasing process.
- JOJasmyne OgdenNov 16, 20255.0Loved the customer service here, everyone was wonderful. Jill was especially helpful and answered all of my questions. There were so many beautiful, high-quality couches to choose from!
- TBTiffany BatemanNov 13, 20253.0Not happy that the couches I wanted I think in September 🤔 was 5000 now now over 5600 quoted this time 🤦🏼♀️. Was told November would be a better sale and I had time to wait 😔
- KBKevin BarlandNov 6, 20255.0I've been going to RC Willey for years, this is my new go to for furniture. They don't have weird sales associates following us around, but are there to answer any of your questions. Top tier customer service. Sebastian was amazing. Got a veteran's discount too! We'll be back to order that Amish bedroom set.
- SGSarah Estes GrahamNov 2, 20255.0I really liked this store. Alexandra was very helpful without making me feel pressured. They have different styles,!price points, and unique/fun pieces like the Aviation line ( I think I saw one of those chairs at Meowulf Las.Vegas?) Definitely worth a stop, just across from Ikea!
- BSBrittany StokesOct 29, 20255.0Hyrum provided Outstanding Service and an Amazing Find! We had been searching for power reclining loveseats and found two we liked at Furniture Row. We decided to use the chat feature to ask about pricing, and that’s when we were connected with Hyrum — and wow, he was absolutely amazing! He responded quickly, answered all of our questions thoroughly, and was so helpful from start to finish. On a whim, we asked if there was any chance he could find a love seat that we had purchased 13 years ago, and to our surprise, he said he’d check the in-stock inventory when he got in on Monday. Sure enough, he got back to us and had actually found our exact love seat and it was powered! It was a sectional couch missing one piece, but he offered us the remaining four pieces for an incredible deal — $1,000 — which included both powered arm pieces. It ended up being exactly what we were looking for We honestly couldn’t be happier. Huge thanks to Hyrum and Furniture Row for going above and beyond — we’re thrilled to have found a power loveseat that perfectly matches our existing furniture after all these years!
Frequently Asked Questions About Furniture Row
What types of products does Furniture Row offer?
Furniture Row offers a wide range of home furnishings including leather and upholstered furniture, dining tables, sofas, recliners, bedroom groups, linens, and home office furniture.
What are the store hours for Furniture Row in Draper, UT?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Does Furniture Row provide financing options for purchases?
Yes, Furniture Row offers financing options along with various payment methods including American Express, Visa, Mastercard, Discover, cash, and checks.
Where is Furniture Row located?
Furniture Row is located at 54 W. Ikea Way, Draper, UT 84020, United States.
Does Furniture Row have wheelchair accessible facilities?
Yes, Furniture Row features wheelchair accessible entrances and parking to accommodate all customers.
Can I pick up my order in-store at Furniture Row?
Yes, Furniture Row offers in-store pickup for purchased items.
How can I contact Furniture Row customer service?
You can contact Furniture Row customer service via phone at +18013072299 or via email at customerservice@furniturerow.com.
What are some furniture stores near Furniture Row in Draper?
Nearby furniture stores include Denver Mattress, La-Z-Boy, Ashley, Alice Lane Home Collection, RC Willey, and Living Spaces, providing customers multiple options for home furnishings close by.
Are there recreational activities or fitness centers near Furniture Row?
Yes, nearby recreational and fitness venues include Bailie's Gymnastics and Danceology Studio, where customers can engage in gymnastics and dance classes before or after shopping.
What automotive services or dealerships are located near Furniture Row?
Nearby automotive services include Millenium Auto Network, Utah Commercial Vehicles, Draper Auto LLC, and Redline Auto Sales, offering a variety of car buying and automotive services.