Aaron's

Reviews

• RR

  Roxanne Renee

  May 11, 2026
  1.0
  BUYER BEWARE! This place used to be in good hands but changed management and is full of deceit an lies. Beware of any furniture you bring home. Woodhaven is full of Chemicals and the off gassing sent my dog to the vet full of Hives! They also kept the money iI paid for leasing their toxic furniture evan after they picked it up and I no longer could use it...
• CR

  Chaunel Roberts

  Sep 14, 2024
  1.0
  I am an Aaron's customer and am happy to do business there - until now. I went into the store almost two weeks ago and picked out a couch. The two male employees told me they couldn't write up the purchase agreement until the couch was ordered because they did not have the SKU until it was ordered. They told me Ashley, the manager, would be in in the morning and would order it then and give me a call for the paperwork. I never received a call. Four days later, I called and spoke to Ashley. She told me the couch was ordered but they wouldn't be getting the truck that week and I would have to wait. She was incredibly unprofessional, rude, and off-putting. She told me she would call the following Thursday with an update. I never received a call. A week goes by since I spoke to Ashley and I call again(my couch was suppose to come in the day prior) and am told that the driver got in an accident and they can show me pictures of him in a neck brace at the hospital. I asked the employee directly if my couch was or was not on that truck, since I've never received confirmation that the couch has even been ordered. He told me "probably". I have no idea what is going on with this store. The customer service and communication is absolutely piss poor. Two weeks later I have no idea if the couch has been ordered, when it is to be expected, paperwork on it, etc. This will be the last time I do business with Aarons. Edited one week later: After receiving a call from Ashley(the only call I have received from this store) I was told the couch would be delivered Friday by 7 and that the driver would call 1 hour before drop-off. 7:24 PM on Friday, I call Ashley to ask her the ETA on the couch. She puts me on hold and returns to tell me the truck is back at the store with Mt couch on it, that the order form was misplaced so it was never delivered. I explain to her how ridiculous this entire situation has been and that thus customer service is incredibly poor, she proceeds to tell me to take my business elsewhere. I have terminated my rental agreement with Aaron's and will NEVER return. My business will be done at RAC. Ashley is a terrible manager, has zero customer service skills to speak of, and is overall a terrible person to have to interact with. Why Aaron's allows this type of person to continue to work for them is beyond me. I encourage anyone reading this to make sure they read the other reviews on Ashley and save yourself the headache of dealing with this store. Edit(03/11/25) I chose to give Aarons a second chance and ordered a TV through the website. It was approved and said the TV would be delivered within two to three days and to expect a call from the store. Two days later I receive a call from Ashley telling me my order has been canceled and my money refunded. She proceeds to tell me that she will not do business with me. I find it incredibly unprofessional that this is the route she has taken after I chose to file a complaint against her. Do your research and read the reviews about the staff at this location before conducting business. I went online to RAC and started the paperwork. An employee called within ten minutes, and after maybe a 10 minute phone call, had a TV ordered, paid for, and with a delivery date(not to mention 10 inches larger and for the exact same price weekly and in total). If you can, take your business to Rent A Center - you won't be disappointed. However, you will be disappointed with Ashley at Aarons, their communication level, and their customer service.
• PB

  Paul Balek

  Mar 14, 2022
  5.0
  Friendly knowledgeable staff. Neat and clean store, for looking at merchandise. $. Order the merchandise that I wanted, had it that afternoon. Thank you for all your help, and being affordable. Peace out. Paul.
• RR

  Rosemary Renguul

  Nov 22, 2020
  1.0
  Worst place ever,customer service was horrible.I got two reclining couches from here after 4hrs of being there.Two days later it's delivery day,I mean night,almost 7pm at night.They come to deliver the couches with no mask or gloves on.No plastic wrapped around the couches,they try to get it thru the front door of an apartment complex.There half way in when the back of the couch starts to rip and the sides,they do this for 15mins then gave up.Saying they cant get thru,the couches are to big.So I tell a friend of mine to help them,and they approve him to help do there jobs.So my friend helps show them how to get it thru the front door down a flight of stairs and in the apartment.The couches are finally in,there's rips,torn spots and dirt all over them.What kind of place is this...
• TS

  tim selliah

  Nov 9, 2019
  5.0
  Staff are friendly they helped me to pick out a dining room and livingroom set.

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