Aaron's

Reviews

• SS

  Sherri Spencer

  Aug 10, 2026
  5.0
  I needed air conditioner and it was so easy and fast. It works great. Well I ended up needing another one.....I thought so Brandy at the Princeton store ordered one for me. Well I had to cancel it the next day and from start to finish Brandy has been a joy to work with. She is so friendly and helpful. I couldn't have asked for a better customer service representative. She is awesome.
• CC

  Christina

  Jul 27, 2026
  5.0
  Awesome people to work with very understanding also very nice and respectful folks
• SB

  sarah Buchanan

  Jun 26, 2026
  1.0
  I have had way too many problems with this Aaron’s! 2 years ago I started a lease to own for a brand new fridge when I received it it was definitely not brand new it was used and had roaches in it, I called and expressed to the store manager at that time the issue and he was extremely kind to go as far as getting them out there the next day with the brand new fridge I was paying for and removed the other. Fast track to the beginning of this month that brand new exact same fridge stopped working ( how convient right now sooner it’s paid off it breaks) when It was found that it wasn’t working I had just got back from being out of town causing me to lose every bit of my food, full freeze lt and fridge. I had payed this fridge off back in March and continued to pay on the warranty for the fridge. When I put in the claim I was told by the Club claim to contact the store and speak with the store manager and they would help replace the food I lost. When I spoke with the now currant store manager she flat out refused to do anything for me and told me that they would cover it if it was within 60 days of paying it off to contact the club they would be the ones to do so. When I spoke to the club I kept getting sent to other departments and told it’s a the managers discretion, I have gotten a huge run around from every department with Aarons being sent back to the store manager being told they will not do anything to replace the food it had to break in the 60 days… So your telling me that because it was 90 days I’m out luck of getting my food replaced but not only that it could take up to 30 days to get the fridge fixed?! Are you kidding me?!? I have spoke to customer service over a dozen times being told a higher up will contact me and guess what I’m still waiting and havnt heard a word from them. I understand that if I paid straight out for the fridge it would be my problem but I paid for the warranty and not only that I paid on the fridge for 2 years well over $2000 and it breaks! I will never purchase from Aaron’s again the customer service I received from the store them selves is absolutely horrible, the new sm has no care at all I asked her for a hire up to contact me and she flat out refused, because she’s already spoke with him. I have never experienced something like this. I’m extremely irritated that the fridge went out within 2 years of having it for the amount I paid on it and on top of it the amount of food I lost. Do better Aaron’s.
• HB

  heather bishop

  Dec 19, 2024
  5.0
  The delivery drivers and the customer support at Aaron's store in Princeton WV was amazing. They are very professional,kind, careful,and very helpful I give them 5 stars and very much recommend them to my family and friends. Thank you, Aaron's in Princeton WV For your help. Satisfied customer, Heather Bishop
• LC

  Lisa Coates

  Jul 26, 2024
  5.0
  Loved the experience with aarons I recommend this to everyone

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