Flohr Pools, Inc.

Reviews

• MS

  Margie Stoner

  3 days ago
  5.0
  We went to your Martinsburg, WV store on June 1st this year. We had called to make sure they were open as we were having trouble with our pool filter pump. We went to 'open' our pool for the summer season and suddenly the motor wouldn't work! No warning, it just wouldn't kick on! We unplugged it and took it with us. We were greeted by Travis and Samantha and told them the problem. The electrical connection plug was a bit different. I'm not sure if it's 220 volt or 110 but the plug is NOT a standard one. We were told that we needed to replace the motor, so Samantha took our old motor and replaced the cord on the new one with the cord from the old one. When we got home, we plugged it in and it fired right up! It took a couple days and some chemicals, but our pool is now clear and safe to swim in! We got our pool, filter and equipment from Flohr in 2014, so I think we got our 'money's worth' from that! Travis and Samantha were very friendly and personable and are obviously an asset to your company!
• HP

  Holly Perlick

  3 days ago
  5.0
  We love our hot tub from Flohr Pools! Everyone at Flohr Pools in Martinsburg and particularly Travis, was helpful and wonderful. Installation went smoothly. We hope to enjoy our Caldera hot tub for many years.
• MM

  Mika's Mom

  5 days ago
  1.0
  Made an appointment for them to come do an estimate on pool installation for the following week. Took a half day off work to be home for their arrival. An hour past the appointment time and no one showed up. I called and was told they forgot. Now im out half a day pay and have no estimate. Apparently my time is not worth anything. At least we know they are unreliable before signing any contracts. What a joke.
• MC

  Mark Contrael

  Jun 12, 2026
  5.0
  My pool is messed up in multiple ways and Travis, David, Samantha, Ethan and Calgay all pitched in to get me on track with chemicals, a new pump motor and fixed my ripped filter all at a reasonable cost and with military discount. Go to Flohr pools if you're in the Martinsburg area.
• TC

  Tim Cooper

  Jun 6, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I walked into FLOHR Pools in Martinsburg, WV with pool water so green I’m pretty sure it had its own ecosystem, voting rights, and possibly a tiny mayor. Enter Chloe. Chloe didn’t just test my water — she performed what can only be described as a full aquatic crime scene investigation. She looked at the results, looked at me, immediately realized I was operating on “guy with a pool but no business owning one” level, and calmly walked me through everything like a poolside professor with superpowers. And thank God she did, because before today I thought “flock” was just what birds do when they’re gossiping. Chloe explained every step, told me exactly what to do, why I was doing it, when to do it, and somehow managed to make pool chemistry feel less like NASA launch prep and more like something I might actually survive. She was patient, funny, professional, and genuinely acted like she cared whether my pool lived or died. Most places just sell you chemicals and send you home to battle the swamp alone. Chloe suited up, handed me the game plan, and basically said, “Not today, algae.” FLOHR Pools, protect Chloe at all costs. Give her a raise, a cape, preferred parking, and maybe her own action figure in the pool aisle. 10/10 experience. I came in confused, humbled, and one bad decision away from owning a backyard bog. I left with a plan, confidence, and the belief that my pool may once again become water instead of soup.

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