Recreational Concepts Inc

Reviews

• DJ

  Duane Johnson

  Mar 18, 2026
  5.0
  They really take care of any needs I have
• ND

  Nora Dospoy

  Mar 6, 2026
  5.0
  Jeff was super to work with. He worked with our landscaping contractor to determine best spot for our Hot Tub. Terri in the office took her time to show us different Hot Tubs that we could select from. Jeff's field guys were great to work with. They helped us work through the learning curve since this was our first hot tub. Jeff and his staff are wonderful to work with!
• DS

  D Strand

  Dec 27, 2025
  5.0
  Great crew, very professional. Excellent customer service! Installation was flawless. I would highly recommend!!
• HT

  Hanna Toellner

  Oct 9, 2025
  1.0
  Recreational Concepts installed our pool and historically, we have been very happy with them but Summer 2025 has been horrendous. Earlier this summer, we determined our pool liner was leaking to the point where we needed a new liner and wanted to discuss the option of installing a tanning ledge. Courtney initially was responsive but after she estimated it would be an extra $10k for the tanning ledge, we told her to proceed with a quote for the new liner only. I'd like to note that Courtney started off the summer well with good communication and their techs were out to fix problems with our pool a few times -- the service was excellent however, after July, it seems like Courtney either quit her job and they found no one to replace her or she picks and chooses the customers who she helps. Her inbox is constantly full. If you leave a message with the person at the front who does answer, there is zero follow up. If you call and ask to speak to Jeff the owner, you are told he is "busy" and don't get a call back either. We even stopped in to see Courtney, we were told to wait and she would be right out but after finding out who we were we were told she would be "busy the rest of the day". Finally in September, I reached Jennifer who started off by telling me the quote took longer because of the tanning ledge -- mind you this is something we told Courtney months earlier that we didn't want. Jennifer did answer her phone a few times and was very helpful in answering questions about a new liner that we desperately need. She said there was a good chance for a fall installation. Mind you, at this point, we have not been able to use the pool since the end of July. After I signed the contract and they cashed our check for over $5200 there has been zero follow up and again we are being ghosted. When I did reach Jennifer a few weeks ago she said she would "check with Courtney" and call back. I have heard nothing. No calls from messages left with the front office or after a call back I requested from Jeff. My husband and I were told several times this summer that their horrendous customer service should be excused because they were "so short staffed". This is a problem everywhere and could be excused if there was any sort of communication. A simple, "we are so sorry for the delay but you're on the schedule for X date" is all that is necessary. Ghosting paying customers is, unacceptable. Additionally, I don't understand why they can't hire extra seasonal help during the summer (I know several college students looking for summer employment!). After reading reviews now, this seems to happen every year. We lost a month and a half of pool time this summer because we time and time again gave them the benefit of the doubt. This company has amazing techs who are always very kind and nice but the horrendous customer service and lack of any sort of communication with customers who WANT TO GIVE THEM MONEY FOR THEIR SERVICES is going to put them out of business.
• RS

  Robert Stonestreet

  Apr 8, 2023
  5.0
  They tell us what we need to add to our pool every year to clear it up for the summer.

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