Lovesac

Reviews

• JS

  Jonathan Stowell

  Apr 13, 2026
  3.0
  Why I gave THIS STORE 3 stars, the sales woman was not very friendly when we first came in and didn’t seem like she wanted to be there. I get it, but it was unprofessional. Instead of following us and showing us things, she just sat in the middle of the store telling us things, but I couldn’t hear half of what she was saying because she was too far away and would get angry when I asked her to repeat something because I can’t hear. Honestly the product was great and very comfortable, the sales rep was the complete opposite. When we left we actually bought a lovesac sectional from Costco website because it was exactly what we wanted and I didn’t have to deal with the sales woman again.
• RL

  Ralph Loveless

  Jan 23, 2026
  2.0
  Please read before purchasing: We bought a Sactional 2 years ago and love it. The new / additional set we just bought has been less than a desirable experience. Be aware their MSRP for items change according to the sales promotion. I caught it when we configured a set when the discount, at the time was 30%. I went back to the store during a 40% off promotion and had them rebuild the set and the salesperson kept hiding and discarding the old quote. At the end of the day the price was the same. It’s just a sales tactic. Secondly. The quality of build is completely different. They are now being manufactured in a different country than they were and the quality is not the same. We have many bad cushions and covers, almost half. The first set assembled much easier as well. For what you pay for these the quality should never be sacrificed. Had to wait a fair amount of time to assemble as some items were missing on the shipment. To be fair that might not be their issue. Maybe FedEx. We will see how customer care handles taking care of the issues and I will adjust the review accordingly. Praying they get it right. As previously stated. We love the original set we have.
• BP

  Bekah Polack

  Aug 15, 2023
  5.0
  We had a great experience here. The ladies were super friendly, helpful, and patient with our many questions. We left feeling very confident in our choices.
• IB

  Ian Bevington

  Jul 5, 2023
  5.0
  Went in to a showroom and ordered everything there. Made all of the odd guesswork very easy.

Frequently Asked Questions About Lovesac