Extra Space Storage

Reviews

• RS

  Reviews Without Sugarcoating

  5 days ago
  1.0
  Prior to this entire mess, I had actually reserved a 10x10 unit for around $120 for three months. I received the SMS confirmation, but no additional information afterward. When I called the next morning during business hours, suddenly every available 10x10 unit at the location had “disappeared,” and somehow the smaller 10x7 units were now priced basically the same as the original 10x10. It honestly felt like the typical algorithm/AI-style pricing nonsense where the second you repeatedly look at a unit or go through the reservation process, the prices magically increase or the unit suddenly becomes “unavailable.” I had already entered all of my information and gone through the reservation process, only for everything to completely change the next day. My first experience with the Monona location was wonderful from start to finish, so honestly, what was I thinking trusting this second location without seeing it first? The Fitchburg location is absolutely disgusting. It smells terrible, it’s dirty, there were dead bugs everywhere (flies and things I couldn’t even identify), and there is basically zero airflow in the building. At one point I could also smell marijuana, and honestly it gave the impression that some people may actually be hanging out or living out of units instead of simply storing belongings there. Another major downside is that you have to unload everything outside with no covered loading area, which was incredibly inconvenient. I was honestly relieved there was a law enforcement officer sitting in the parking lot while I was moving my belongings but they left when I did to not return. I was there from 8 a.m. to 4 p.m., and the amount of random people hanging around made me very uncomfortable. At one point, a man sat in his car waiting to piggyback through the sliding glass doors using my access code, so I stopped and waited in my car until he moved along. Later, another man followed me into the stairwell area, which also made me uncomfortable enough that I stepped aside and let him go ahead of me. When I returned with another load, there was a group directly across from my unit with the storage door partially open and partially closed. I could hear multiple voices inside, and there were garbage bags and rolling suitcases everywhere. This was also the third separate group of people I had seen throughout the day seemingly exchanging clothing/items out of bags and suitcases. They told me I could walk past them, but I was uncomfortable because I couldn’t see who else was inside the unit. I ended up setting my things around the corner, waiting a few minutes, then eventually going back downstairs for another load until they finally left. The staircase was honestly the cleanest part of the building besides the lobby. The stainless steel inside the elevator was covered in fingerprints, grime, and marks that clearly had not been cleaned in a long time. The carts were equally disgusting. I started wearing gloves while moving because every single time I carried a load up or down, my hands were practically black afterward. I convinced myself downsizing to a smaller unit for the same price would be fine. It was not. Now I’m just hoping my belongings don’t end up infested after the three months I rented the unit, and that the smell doesn’t stick to everything I own. My advice: drive farther away and rent somewhere cleaner.
• MS

  Myhuyen Sandy

  May 13, 2026
  5.0
  Quick and easy! Thank you Michael for you assistance !
• CM

  Chris Mason

  May 8, 2026
  5.0
  Easy check in process! Clean and convenient location near campus! Great price.
• PS

  Peyton Sellers

  May 7, 2026
  5.0
  Renting process was super easy.
• JM

  Jordan Marmet

  Apr 20, 2026
  5.0
  Quick, easy, professional and friendly service.

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