Lowe's Home Improvement

Reviews

• GB

  Greg Blana

  1 day ago
  1.0
  Do not use the Minute-Key vending machine located in a Lowe's store!!!!! When it takes your money and doesn't work, Lowe's says "Not our problem, call the number." I asked a sales person about having a key made and was directed to the key vending machine. I inserted my key into the little slot and selected the blank type, tapped my credit card, went through four rounds of upselling, and pressed go for the final time. The machine made industrious noises and spit out the two keys I had requested. In one glance, it was obvious that the keys would not work. They were roughly the shape of the original, but had no no detail. When I asked the same employee who had directed me to the machine about this problem, he agreed that there was no way the key was going to work, and then he said I'd have to call the number on the side of the machine and they'd help me. I called the number and got an answering service. Why would I go to a brick and mortar location that expects me to call a number about the service I just paid for in their store?! I drove to your store, and you tell me that the fact that I've just paid for something, inside your store, that is totally defective, is not your problem. BTW, when I was telling the employee that I thought the whole situation smelled like a scam, a lady walking by threw over her shoulder that it had taken her money the day before, and kept walking. Lowe's, if you're customer service can't support an undisputed product defect that shows up before I even leave the store, why would I go back. There are lots of Home Depots around. Do better, way better. P.S. I'd like to give zero stars for this visit, but the interface requires at least one.
• BN

  Bryon Alasdair Navarre

  2 days ago
  5.0
  Amazing selection of flowers 💐 this year! ❤️ The garden department
• RJ

  RJ James

  2 days ago
  1.0
  I don't suggest going here for any kitchen projects. First visit we were refered to a "refacing" contractor even after telling them many times we are wanting new cabinetry not a refacing job. Flooded with texts, emails and calls from a refacing company is annoying and not what we requested. Second trip into the store to start completely over again, we finally got someone to go over our design needs and paid 150.00 for someone to come measure. After 3 weeks of waiting nobody ever got back to us with our quote after the measurements were taken. The email explicitely said they would get back to us when the bid is done as well as stated by the kitchen department supervisor who designed our cabinets. We've wasted way too many hours and countless emails with their kitchen dept. supervisor to wait any longer. Now we are denied a refund on the measuring, which I had to take a day off work for, and nobody wants to take responsibility for their error, just predictably passing the buck as someone else's fault. I would never seek out Lowe's for any other home needs again. Leaving well over 15k on the table with no follow through is a red flag for the likelyhood of other issues that nobody will take responsibility for.
• NC

  Nathan Collord

  May 8, 2026
  5.0
  They have things to help build stuff
• MS

  Mary Shaw

  Apr 29, 2026
  3.0
  Went today for mineral spirits asked an employee to help me locate what I was looking for and was quickly shown the item. Price a few dollars more than I thought it would be... Home Depot had for few $ less but across town

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