Lowe's Home Improvement

Reviews

• FF

  Flash Forward

  1 day ago
  1.0
  Manager and team lies to customers. I called because of a serious problem and asked to speak to a manager. After on hold for 10 minutes they said they’d get my number and I’d be called back. Over an hour passed. I called back and was told they had been in meetings the whole time. It was 7PM. On my first calling they told me the manager was with a customer. Seemed like a lie. They told me he would be calling me back. Never called me back, that was a lie. They want to leave me with the issue and not deal with it. Piss poor manager. I’ll spend my money elsewhere and advise you to shop somewhere that won’t lie to your face.
• SP

  Shonna Pasquale

  Aug 27, 2026
  5.0
  I was at the Lakewood Lowe's looking at wallpaper. I found wallpaper that I like there were only 2 rolls so I purchased them. I called the Tacoma Lowe's and spoke with a representative. I was told that they had 4 rules of that particular wallpaper. They said I could come and pick it up at the paint counter. So I drove from 72nd and McKinley to the Tacoma Lowe's over by fircrest. Went to the paint counter explained to the sales associate about the wallpaper. She said I don't know anything about that there's nothing back here for anybody. She was pretty snotty and had that fake sweet can I help you thing going on. I went to the return desk the young lady there was not helpful and quite rude too very short and blunt. Okay so I go to the wallpaper aisle and look at the wallpaper I don't see any. So I go out to my car.I go online and I'm trying to locate this wallpaper at different Lowe's. That was a big pain. I go back into the store to the paint counter ask the young lady could you please check to see if you have this in inventory. Wallpaper is a whole different department than paint. Would you like me to go see if I can find the lady who works in the wallpaper and window covering department. That would be great. She comes back about 8 minutes later. Tells me that the young lady has been the only one here and she has not received any phone calls today. The phone number here starts with a 460 doesn't it. No it's 253 I said the prefix oh I don't know. So very frustrated at this point the lack of ability to help somebody or answer any questions. I go back out to my car I decided to call the Puyallup Lowe's. There's another thing that gets me they're stupid AI phone system they have. I won't talk to it I think it's ridiculous they can never get anything that you say right. After saying sales associate about 10 times It transfers me to a sales associate. A young man named Jordan answered the phone. I explain to Jordan what had happened he sympathized with me. Give me the number on the package and I'll look it up. He said looks like we have four rolls here. Would you like me to go double check in person to make sure we have them here. Yes that would be wonderful if you could do that I replied. Yes ma'am there are four rolls here. Could you please hold them for me? I'm coming from the Tacoma Lowe's should be there in approximately 20 minutes. Sure ma'am I'll put them in a cart. Can you take it to the floor department with you? Yes I can ma'am. Okay thank you so much for all your help I greatly appreciate it jordan. I'm on my way. I get to the Puyallup Lowe's I walk in the door. I go directly to the flooring department. There's a cart with my four rolls of wallpaper in it. I grab the cart I go two aisles down I see a young man there whom I'm suspected was Jordan. He sees me and says you got your wallpaper yes I did thank you so much. I look at his name tag I want to make sure I get your name correct. I'm leaving you a great review. Thank you ma'am you have a great evening he says. This young man was polite, sympathetic, well spoken, very helpful, smiling when I saw him and helping another customer. Keep up the great customer service Jordan. Shonna.P
• LN

  lisa nicole

  Aug 13, 2026
  4.0
  Although I agree with John about the cashier experience ( H o r r i b l e ) I’m going to give four stars here. Yuka helped me with some tools. She patiently walked me through nail guns, reciprocating saw options, blades, and pricing. She’s a genuine asset to this store. Thank you! At check out however, the cashier was unable to help me with my transaction and became increasingly frustrated and rude. I was nearly ready to walk when Sasha, the assistant manager, arrived, easily moving things forward. I hope Frank, the store manager, reevaluates the placement of the cashier, as she may belong somewhere else in the store that is not customer-facing until she gets some counseling or service training.
• NN

  Nebulizer

  Aug 11, 2026
  1.0
  DO NOT GO TO THIS LOWES! We went to this store and bought an 8 piece outdoor furniture set which they told us will be delivered from the store August 12! They lied to us and said the set will be delivered aug 17th instead and the main portion of the set is out of stock from the vendor. Why did they sell us an item which is out of stock?! We waited 3 weeks and no communication from lowes we had to call and figure this mess out ourselves. We have a house warming party on Aug 22nd! We ended up canceling the whole order due to their incompetence. If you need furniture do not rely on this Lowe's to provide good service , go elsewhere!!
• DC

  Dubb C

  Aug 3, 2026
  1.0
  Your employees need better training. A incompetent employee reflects on incompetent management. 3 employees attempted to open the Romex cage and couldn’t. After waiting 10 minutes I walked back to the front to ask if anyone else was on the way. I mentioned to the last employee he could use the ladder and reach over the top and grab it himself without opening the cage. He positioned the ladder in place and before he could climb up the ladder he was approached by another customer asking a question. He proceeded to help that customer and keep me waiting a couple more minutes. This was around 7:30 on a Monday. I shop here a lot and even have a credit card here. This was a poor experience resulting from lack of proper training. Do better!!

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