Lovesac

Reviews

• SS

  Susanne Simmons

  Jun 27, 2022
  5.0
  I contacted the Lovesac store in Lynnwood via chat because I had specific questions in regards to shipping. Initially, I called the Contact Centre and requested the ‘call back’ feature (waited 2 days) and never heard from anyone , I then sent an email and did not receive a response (waited 3 days), hence my chat attempt to the store I had visited initially. I received a response from Tiffany within approx 20 minutes. Every question I had was answered with the exception of one that she was waiting for a response on….that only took about 10 minutes. I asked an additional question and she responded immediately. I was so thrilled to finally get answers and appreciate her very professional, upbeat style when responding to me. I am a Contact Centre Regional Manager and would offer her a position with my company if we weren’t across the border. I could see that Tiffany knows your product well and knows where to seek additional information if required. She deserves to be commended for the great service she provided to me today. More often than not, Managers only see complaints and don’t hear about the exceptional service staff have provided, hence my review! I look forward to dealing with Tiffany and my order in the near future. Great job Tiffany - thanks again for all your help! Susanne
• RK

  Ron Kaye

  Oct 14, 2020
  5.0
  Very friendly, helpful, and efficient staff. Lots of fun picking designing our new couch.

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