Seattle Coffee Gear

Reviews

• RN

  Ramuk Navap

  5 days ago
  4.0
  Good staff but unfortunately the price premium in the physical store is too high for simpler products with poor selection. More likely to recommend for the higher end coffee gear.
• MB

  Matthew Bradley

  Jun 27, 2026
  1.0
  Atrocious customer service. Refuses to stand behind their products even when they arrive broken.
• IB

  Ivan Basov

  Jun 18, 2026
  5.0
  Excellent experience at Seattle Coffee Gear. Knowledgeable staff, great selection of machines to compare in person, and a nice range of beans — I'll be back for different roasts. They demoed my Barista Touch with a real latte, and it was much-much better than most cafés around here. The team clearly knows coffee. Great respect! Feeling to be on the same page. What sold me though: my first unit had a fault, and they replaced it on the spot, no hassle. That kind of service is why I'd buy from a specialist over a big-box store.
• KG

  Kennedy Gwin

  May 16, 2026
  2.0
  I love the products at Seattle Coffee Gear in Kirkland and have always been happy with the quality of what I’ve purchased. Unfortunately, my recent experience in store really changed my impression of the company. What bothered me most was seeing the management team treat an older coworker in a rude and condescending way right in front of customers. The tone and attitude toward him were uncomfortable to witness and honestly disappointing. No employee deserves to be spoken to like that. On top of that, the in store prices didn’t match the prices listed on the website, and when I asked about price matching, I was met with eye rolls and an attitude like I was inconveniencing them. Instead of trying to help, the staff acted annoyed that I even brought it up. I still love the products themselves, but the customer service and workplace culture I witnessed left a bad taste in my mouth. I hope management takes a serious look at how employees and customers are being treated.
• GW

  Gemma Wojnar

  May 15, 2026
  1.0
  Throughly read the return policy if you are purchasing from this company. I really wanted to support Seattle Coffee Gear because I prefer supporting smaller businesses over large online retailers whenever possible. Unfortunately, my experience with their return policy was extremely disappointing. I purchased a stovetop coffee pot for around $50 that ultimately just wasn’t the right fit for me. While the item included free shipping at checkout I later found out that returning it meant reimbursing the company for their original shipping cost $(20), paying for return shipping myself, and being charged a 20% restocking fee. By the time everything was added up, the return would have cost nearly $40 on a $50 item, which feels excessive and unreasonable. If your return policy is this strict they should make it more clear at check out instead of a tiny link at the bottom of the page. What made it even more frustrating was that the item took over a week to arrive, yet I was told the original shipping cost was around $20 for a relatively small coffee pot. That pricing simply doesn’t seem justified. I completely understand businesses needing return policies, but this one feels far too punitive for customers, especially from a company positioned as a premium retailer.

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