Aqua Quip - Federal Way

Reviews

• SS

  serg salo

  May 31, 2026
  5.0
  Helpful staff, thank you Ryan. Got our hot tub on the last day of Memorial Day Sale. Excited for the summer
• JI

  Justin Isma

  May 20, 2026
  5.0
  A decent selection with friendly, knowledgeable staff. Made buying pool supplies a breeze.
• BN

  Breanna Naki

  May 2, 2026
  5.0
  Didn't have what I needed but they did everything to find and help me order the right spa filter.
• JS

  Jim S

  Jun 16, 2022
  5.0
  Erica and Aubrey were amazing! Erica was very knowledgeable about the hot tub I was interested in, and was able to get me a very quick installation date! Aubrey was extremely helpful with balancing my chemicals after I filled it up the first time (and both were helpful with an issue I had with the SmartTub app that I had initial trouble with). Highly recommend Aqua Quip for their great selection, and very helpful staff!!
• AE

  Angella E.

  Jul 9, 2019
  1.0
  Saturday afternoon my husband & I went in to see salesperson Christina but she was off. We mentioned that to the store manager Tiah Omedo. She didn't care, she was sure this was her sale. She even began to write it up as if we had agreed to buy anything from her. I have done business a few years ago with Lakewood Aqua Quip & found their customer service to be pretty good, until I made a $9000 purchase. After that customer service was lousy. So I was a little nervous, once bitten twice shy..... but I had been recommended by a good friend, so I gave them another try. We didn't learn that much about the Jacuzzis, we had to ask about warranties and such. I had swim shorts on but that was only because it was a nice day, and it was a super casual day for us. I was NOT planning to get in any jacuzzis, nor did I need to be asked by Tiah 3 TIMES if I was "sure" I didn't want to get in one of the tubs? I felt one NO was enough. She said, she had a towel, come on, get in. Do people want to leave a store wet? She was very high pressure, and I mentioned that to her directly. This review should come as no surprise. Aside from being pressured to get into some of the filled tubs, she continued to push for us to set up a date, to come in and she would fill the tub we looked at. She wanted to know what time we got off work, at least 2x? What our schedules looked like? An if we wanted to leave a $500 refundable deposit on one of the tubs? Is that high pressure? To me it is. Otherwise I wouldn't have TOLD her she was being to high pressure for my liking/ comfort. She did at least stop pressuring me to get in the tub fully clothed. She asked how we would be paying for our purchase? It would've been an outright purchase, no financing needed. Very high pressure sales tactics not appreciated! First, we weren't there to see her, but she went ahead and wrote it up and stated she were the salesperson. Secondly, after being told you are a little high pressure- she DID NOT let up. I don't think that most people who have expendable income to purchase one of these things are generally people that, appreciate high pressure tactics, I don't. . Tried to call and speak with Christina the following day- was told she no longer works there. What happen between later Saturday afternoon and Sunday morning? I can't recommend working with Tiah, in fact I don't. In fact we bought a spa, just not here.