Brand Certified
Ferguson Home
3.8(90 reviews)
Certified by Ferguson Home • Aug 16, 2026
Business Details
13020 Ne 20th St, Bellevue, WA
98005, United States
Certified by Ferguson Home • Aug 16, 2026
(425) 869-9007
Certified by Ferguson Home • Aug 16, 2026
https://www.fergusonhome.com/showroom/branch/bellevue-wa-showroom-2709
Certified by Ferguson Home • Aug 16, 2026
About
Certified by Ferguson Home • Aug 16, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Bellevue, WA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Aug 16, 2026
Hours
Certified by Ferguson Home • Aug 16, 2026
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/5/2026Closed
9/7/202610:00 AM - 5:00 PM
11/26/202610:00 AM - 5:00 PM
12/24/202610:00 AM - 5:00 PM
12/25/202610:00 AM - 5:00 PM
12/26/2026Closed
12/31/202610:00 AM - 5:00 PM
1/1/202710:00 AM - 5:00 PM
1/2/2027Closed
Reviews
3.8
90 reviews
5 stars
57
4 stars
5
3 stars
4
2 stars
3
1 star
21
- JHJeff Huth1 day ago5.0We bought most of the bathroom fixtures, fittings, finish plumbing and hardware for our primary bathroom major remodeling project from Ferguson Home in Bellevue. Connor was very helpful in selecting parts and setting up the project on their website (which I thought was excellent, in terms of finding parts and availability). Their prices are competitive if not superior to the big box hardware stores, and the service was more personalized. Items arrived at our home within a few days of ordering, and substantially faster than shipping for all the other suppliers for this project. Shipping was also free, unlike the other suppliers. It’s best to make an appointment to come in, as the staff can get pretty busy at times. Highly recommended business.
- MEMavis EriksonJul 9, 20265.0I just had the best plumbing experience ever at the Bellevue Feruson store. Elizabeth and her teammate were so professional, knowledgable, helpful and thorough. They actually made buying plumbing trim and toilets fun! She even promised to take care of me for a year if anything goes wrong with the ideams I purchased. How great is that!? Did I pay a little bit more... I think so. But how often do you get such great service and peace of mind. Do yourself a favor if you really need a lot of professional help and advice on a large plumbing project Elizabeth is your Gal!
- STShen-Li TanJul 1, 20261.0Terrible customer service. Have been to Bellevue showroom twice and both times absolutely no greeting or help when we walked in despite a receptionist sitting at front desk and several sales people standing near entrance. Would suggest going to the Seattle store, they are much more helpful. Or Chown in Bellevue is a better option too.
- DJDavid JonesMay 28, 20265.0Best place to see the wide selection of plumbing styles, manufacturers and configurations when planning a kitchen or bathroom remodel. Connor provided informed, friendly assistance when we were ready to order, and made sure all the components would work with each other. Could not be happier. Once we ordered, shipping was included.
- MMMitica ManuMay 9, 20261.0The store is useful as a display for different models, although one should not expect that the salesmen are knowledgeable, or that they stand behind the products sold, regardless of how much you spend there, or what they state when they present the different options. For example, one of the faucets we bought for our remodel was a Brizo Siderna. No warning whatsoever from the salesman that this model has a bad splashing issue. After we installed it and found the issue (and then confirmed from the reviews on their own website that it is a design issue), the salesman from the Ferguson home did not respond and the customer service gave us the 1800 number for Brizo and told us that it is not their issue if the design is defective, and the faucet cannot be returned as it was installed. The attitude was radically opposite from when they helped us to select the different elements, when they mentioned that they carefully select the models they sell.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Home offer?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands for new homes or renovations.
What are the regular business hours for Ferguson Home in Bellevue, WA?
Ferguson Home is open Monday to Friday from 10:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.
Are there any holiday closures for Ferguson Home?
Yes, Ferguson Home is closed on major holidays including November 26-28, December 24-26, December 31, and January 1-2.
How can I return an item to Ferguson Home?
You can set up your return online through your Fergusonhome.com account by signing in and following the return setup instructions.
Is there a restocking fee when returning items at Ferguson Home?
No, Ferguson Home does not charge any restocking fees on returned items.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What should I do if the item I received from Ferguson Home was defective?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
Which nearby locations can I visit along with Ferguson Home in Bellevue?
Nearby places include Ferguson Bath, Kitchen & Lighting Gallery for extended selections, Davinci Meeting Rooms for event spaces, and Baskets Cafe for a meal or coffee before or after your visit.
Are there educational or family-related services near Ferguson Home?
Yes, several nearby educational centers such as Russian School of Mathematics - Bellevue, Bellevue Learning Center, and RSM Bellevue are close by for families with school-age children.
What nearby health and wellness centers are close to Ferguson Home?
Nearby health and wellness options include International Center for Autism and Neurodevelopment-ICAN, HIDEF Physical Therapy, and Get Zen Hot Yoga studio for therapy and fitness services.
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