Anchor Pools & Spas

Reviews

• BK

  Brian Kim

  May 6, 2026
  1.0
  Not sure what changed, but the service department has really gone downhill. We’ve used them exclusively for pool openings and closings in the past. Our first year was excellent—great communication, clear explanations of what was done, and solid follow-up. The water quality was spot-on. The following year, however, things slipped. During their balancing visit, they forgot to add salt to our pool, which led to a significant algae bloom that took weeks to resolve. It wasn't an issue of runoff either, the salt was literally at 400 ppm. After that, we started opening the pool ourselves and used another company for a while, but decided to give them another shot this year based on that strong first experience. Unfortunately, this time was even worse. There was zero communication from the service team. They showed up twice without any notice or explanation of what was done. Because we were left in the dark, I started balancing the water myself the night before one of their visits, which likely affected their readings—but that only happened because no one kept us informed. After their final clean and balance visit, the pool still had a lot of debris, and the water chemistry was off based on my own testing (I use a Taylor kit regularly). When I checked the chlorine, it was at 0. I later realized they had turned off our salt water generator without telling us. Granted I should have checked this earlier, but we are paying them to open our pool hassle free. To top it off, the bill came out to around $900—roughly double what we’ve paid in the past. Really disappointing experience overall. I can’t recommend them anymore.
• JJ

  John

  Apr 26, 2026
  1.0
  After four installation visits our costly new pool equipment still wasn’t working properly. During one visit the technician tripped a breaker damaging the circuit board in the pool controller. We were told we’d need to pay for the new one, no warranty coverage or adjustment was offered. The controller App functionality kept disappearing. No on/off, no schedule. Our salt chlorinator level dropped to under 800 ppm (normal is ~3000 ppm) yet we were told everything is “fine.” It wasn’t. When we raised this, communication stopped. Anchor walked away from our job leaving it unfinished. Calls, emails, and follow-ups were ignored. We never received ownership docs or warranty registration for the equipment. We paid 50% upfront and before the remaining work was even started we were billed for the balance. That should have been a warning sign. A very frustrating and unprofessional experience. We strongly recommend choosing a different company.
• MK

  Mark Ki

  Apr 25, 2026
  3.0
  Water testing inaccurate. Routinely get significant differences between their test results and a new Taylor FAS-DPD kit backed up with a test strip. In all cases, their results direct to add an excessive amount of chemicals, which results in additional water maintenance.
• TS

  Tommy Stekas

  Dec 4, 2024
  5.0
  Anchor pools been around a very long time I highly recommend the company Very professional hard working and knowledgeable Great people also family Trustworthy