Aqua Leisure Pools

Reviews

• GF

  Greg Finke

  Jun 14, 2026
  1.0
  We have used Aqua Leisure for about 4 years now and since the beginning, we’ve noticed a steady decrease in their customer service, especially when opening and closing our pool. The straw that broke the camels back was this year and opening the pool. The openers didn’t provide any instructions, beyond the standard email. They took the cover off, messed with the filter and left. I’m doing so, they left approximately 9 pool bolts up and I had to go behind them and put them down so no one would be injured stepping on them. Prior to this, the closings were almost as bad with not putting all the bolts up and striping them. I would recommend only buying chemicals from their stores and look for pool services elsewhere.
• NN

  Noelle N

  May 29, 2026
  2.0
  I have been a customer of this store for several years, but after today’s experience, I do not plan to return. Today I stopped by as usual and brought in a water sample for testing. I simply opened the front door and entered the store the same way anyone would enter any business. I was not rushing, carrying anything unusual, or doing anything out of the ordinary. The door unexpectedly struck my left foot and damaged the sole of my nearly new Hoka sneaker. At first, I did not even fully understand what had happened. The door felt unusually heavy to me, and my impression was that either the door itself or the closing mechanism was unusually strong or difficult to operate. Whatever the reason, I was not expecting the door to swing back and hit my foot while I was simply entering the store. Several employees were standing directly across from the entrance, and one of them said, “Be careful.” What confused me was that I had simply opened the door and walked in. No one asked if I was okay, and no one seemed concerned about what had just happened. When I got home and saw the damage to my shoe, I called the store because I wanted to report the incident and express my concern. Not only was my new sneaker damaged, but I also could not help thinking that if I had been wearing flip-flops or open-toe footwear, my foot could have been injured. While I was explaining the situation on the phone, the call was disconnected before I was able to finish the conversation. Whether intentional or not, the experience left me feeling ignored and dismissed. The damaged shoe was frustrating, but the lack of concern and customer service was far more disappointing. As a long-time customer, I expected a much more professional response. I’m not planning to return to this location anymore.
• AJ

  Antonio Johnson

  May 29, 2026
  5.0
  It's always a pleasure and they are knowledgeable and helpful
• LV

  Lenora Velazco

  Mar 8, 2026
  5.0
  Nice customer service.
• TS

  Tonya Simpson-Feamster

  Feb 1, 2026
  1.0
  DO NOT hire Aqua Leisure to replace your pool liner. They replaced my dad’s pool liner in 2020 and we have had pop out issues ever since. I would have hired an attorney however at the time my dad was 81 with severe dementia and it was all I could do to care for him, pay his bills etc. I complained for 4 years since every time Aqua Leisure opened the pool we had pop outs. In 2020, the replaced the liner & then we closed the pool. The very next opening the pop outs were there. They would send a tech to stretch, liner lock etc. however the worse they became they stopped sending anyone out. My dad declined more and now that he has passed, this is what I’m dealing with. See pictures from 2021-2025 How dare a company treat a customer like this Any attorneys out there?

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