BED BATH & BEYOND + The Container Store

Reviews

• CK

  Charles Kawecki

  Aug 12, 2026
  5.0
  Mike went above and beyond to help me with an elfa closet set update!
• DC

  D C

  Sep 6, 2025
  1.0
  Extremely disappointed with the experience my girlfriend and I had at this location. We shop at The Container Store regularly and have never been treated the way we were here. From the moment we walked in, we were met with what felt like judgment. One of the employees — a heavier-set Black woman — didn’t greet us, didn’t offer help, and just gave us a look like we didn’t belong. Then she proceeded to follow us around the store as if we were doing something wrong. We were the only people of color in the store at the time, and it was hard not to notice that we were also the only ones being followed. The worst part? My girlfriend and I are Black, so to be stereotyped and made to feel uncomfortable by someone who looks like us was incredibly disappointing. It’s upsetting that in 2025 we’re still dealing with this kind of behavior — especially from fellow members of our own community. I do want to highlight that another employee, I believe her name was Felix, was amazing. Super friendly, helpful, and exactly the kind of service we’ve come to expect from The Container Store. She was the only positive part of the experience. Unfortunately, the rest of it completely ruined our visit. I hope management takes this seriously because no customer should be made to feel like a suspect just for walking in the door.
• WU

  William Urban

  Jun 3, 2025
  4.0
  Nice options but a bit ppricey. Look for sales!
• MW

  Melissa Wolpert

  May 16, 2025
  1.0
  I purchased a $6,000 closet system from Container Store and received a receipt showing I had been charged. Five months later — with no prior notice — they contacted me demanding payment, even threatening legal action if I didn’t pay immediately. I explained that I genuinely believed I had already paid, and I even asked if they could offer a small discount or let me pay a little later given the circumstances. Instead, they were extremely rude and aggressive, showing zero accountability for their own error. I paid in full to avoid further conflict, but I’m deeply disappointed by how this was handled. For such a high-end product, I expected much better professionalism and customer service.
• DR

  David Raudales

  Feb 23, 2025
  5.0
  The person at the front desk was very helpful in holding an item for me. They are well informed and can help with your organization solutions.

Frequently Asked Questions About BED BATH & BEYOND + The Container Store