The Western Virginia Water Authority was formed on July 1, 2004 when the water and wastewater operations of the City of Roanoke and Roanoke County consolidated. Five years later, on November 24, 2009, Franklin County officially joined the Western Virginia Water Authority and Botetourt County joined on July 1, 2015. The Town of Boones Mill's utility system was acquired in December 2021, and on July 1, 2022, the Authority acquired the Town of Vinton's water and wastewater systems. The Authority now provides water service to over 69,000 customer accounts and wastewater service for more than 60,000 accounts in the City of Roanoke, the Counties of Roanoke, Franklin and Botetourt and the Towns of Boones Mill and Vinton.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.