Brand Certified
Lowe's Home Improvement
4.1(1506 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
4520 Challenger Avenue, Roanoke, VA
24012, United States
Certified by Lowe's Home Improvement • May 17, 2026
(540) 265-6440
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/VA-Roanoke/1764
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Roanoke, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
1,506 reviews
5 stars
843
4 stars
339
3 stars
135
2 stars
61
1 star
128
- EEEmurse EmurseMay 10, 20261.0Intolerably rude customer service desk. I had already chatted with Lowes.com who approved a price match. I then went into the store trying to be helpful and save them the trouble of “picking” the item from the aisle by loading it to my cart. When I approached customer service to complete the transaction associates acted like I was trying to steal or pull one over saying things like that’s not a reputable store that you are trying to price match. After a 30 min chat again with Lowes.com purchased online through that process and again went to customer service to complete pick up keeping in mind the item is literally sitting in my cart. The associate again rudely asked what are trying to do here? To which I replied picking up an online order and provided my online order number on my phone. She answered I have no idea I wasn’t in the loop on this, the system is saying it hasn’t been picked and isn’t ready for pick up?? I had it right there all needed to happen was a simple scan or two to verify the item and I would be on my way. Eventually, another associate strolled over and scanned the item which completed the process but the whole time I was being treated like I was doing something wrong and associates were having side conversations regarding my purchase and how I was the one being rude, really?? Again I thought I was being helpful by lifting the heavy purchase on my own and not needing any assistance loading, just a few scans to complete the transaction and all would have been fine. Anyway, if you advertise and promote a price match policy do not be surprised and treat people poorly if the policy is utilized. I would like to say I would never shop there again but it is Lowe’s right? Also very convenient to my home and work so hoping this is a one off incident. However, beware if you actually need service at customer service
- DHDaniel HicksApr 23, 20261.0Love going to Lowe’s , but you can not get any assistance over the phone When you call to ask any department you can not get passed their Stupid AI assisted answering machine.Who ever came up with this idea needs to be fired and hire someone to answer the phone
- AWAngela WilliamsApr 23, 20261.0Ever time I come out to this Lowe's I get bad customers service. I ask for help no one seems to know what there are doing. Can't get help loading my car. I have put in apps to help out here and that have turned down my application 3 years in a row. This store need new management
- DWDan WeisApr 15, 20262.0I ordered 2x2's to be delivered to my house as part of a larger order. Apparently they decided (without informing me) to substitute 2x4's as they must have been out of the 2x2's I wanted. How do you spell customer service..... HOME DEPOT
- LPLouis du PlessisApr 7, 20264.0Friendly service, had most of the things I was looking for.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Roanoke, VA offer?
Lowe's offers a wide range of quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, and bathroom storage solutions.
Can I shop online and pick up my order at the Roanoke Lowe's store?
Yes, you can shop online and use the in-store pickup service at the Roanoke Lowe's location. You'll receive an email when your order is ready for pickup during store hours.
What are the operating hours for Lowe's Home Improvement in Roanoke?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and may include closures.
Which payment options are accepted at Lowe's Home Improvement in Roanoke?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Does Lowe's in Roanoke offer installation and assembly services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, lighting, HVAC, and more, as well as assembly services.
Are there any promotional coupons or deals available for Lowe's customers?
Yes, Lowe's offers coupons and savings available through their app and website at https://www.lowes.com/l/savings.
What nearby services can I find around the Roanoke Lowe's store?
Nearby you can find Walmart Deli for shopping and food, Blue Rhino Propane Exchange for propane needs, and Regal Nails for beauty and massage services.
Where can I find food and dining options near Lowe's Home Improvement?
Applebee's Grill + Bar and Sonic Drive-In are nearby for American style dining options close to Lowe's in Roanoke.
Are there any financial or postal services near the Lowe's store in Roanoke?
Yes, Woodforest National Bank, Western Union, USPS shipping center, and Jackson Hewitt Tax Service are conveniently located nearby for your financial and mailing needs.
How can nearby stores enhance my shopping experience when visiting Lowe's in Roanoke?
You can conveniently coordinate trips with nearby stores like Walmart Roanoke for additional home and garden supplies, or Rug Doctor for rental cleaning services, making your home improvement projects easier.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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