Spotless Window Cleaning & SoftWash

Spotless partners with consumer financing company, Wisetack, to provide consumer financing options to Spotless customers who prequalify. Your estimate will include information about financing prequalification.

It is 100% up to you whether you would like to tip the team of technicians. Please do not feel obligated to tip, as it is not required or expected. That said, if the team does an exceptional job and you feel like tipping, that is fine.

We strongly prefer that our customers be home during service appointments to be available for any questions that our team may have during the service visit. That said, for softwashing, pressure washing, gutter cleaning, and outside only window cleaning (on homes that do not have screens or storm windows), it is not required that the homeowner be present since the service will take place entirely outside the home.

Spotless carries the following policy coverage: commercial general liability, automobile liability, umbrella / excess general liability, and workers compensation insurance. We would be happy to provide you with a certificate of insurance upon request.

Spotless sends multiple teams out into the field each day, and it is difficult to predict if a particular technician will be available on the day of your service. We can’t make any promises about future dispatching of a technician to a particular job, but we can guarantee that you will be satisfied with the service and your team will be pleasant, professional, and do a quality job.

Yes! We can schedule a single appointment or multiple appointments up to a year in advance. The best way to secure your preferred date is to schedule in advance!

We always try to accommodate customer requests for a specific date and time of service. There is more opportunity for scheduling flexibility the further out the customer is willing to schedule.

The Company conducts pre-hire criminal background checks for all employees through a reputable third-party service.

For property locations close to our branch office, Spotless estimators typically will perform in-person site visits before issuing a quote. Estimators are trained to use information provided by the customer and satellite imagery to develop an accurate service quote.

No, all of our price quotes and customer consultations are free of charge and entirely complimentary.

Spotless does have minimum service charges that vary by service and customer location. Please ask your customer service representative for information on minimum service charges for your area.

Spotless has a rigorous safety and training program that ensures teams are well-equipped to deliver quality service. We train our technicians using materials provided by OSHA, the American Ladder Institute, and the International Window Cleaning Association. All Spotless technicians must be certified through IWCA’s “Window Cleaning Foundations” course.

Our standard process is to perform different services (gutter cleaning service, pressure washing service / softwashing service, and window cleaning service) on different days with separate crews. Depending on the situation, we are often able to honor same-day service requests for multiple different services. Please discuss your request with our customer service team, and they will be happy to assist.

We will typically wait until the morning of your service appointment to determine if rain will impact the day’s jobs. The weather forecast in Virginia changes frequently, so it does not make sense for the Company to reschedule jobs prior to the day of service. For safety reasons, we cannot have our technicians working outside and climbing on the ladder during consistent rain or strong winds. However, we will always do our best to perform the scheduled service if the weather allows. If the rain/wind forecast looks like it will improve during the course of the workday, we can typically wait out brief periods of bad weather.

Pollen counts are highest in Virginia during the spring months. The yellow pollen you see on your windshield and home windows is tree pollen, which tends to peak in late March / early April. Pollen is a temporary phenomenon in Virginia, and visible traces of pollen tend to wash away after a rain storm.

Yes, as long as temperatures are sustained above 32 degrees Fahrenheit, we can usually work outside. With severe overnight low temperatures and sustained temperatures below freezing, it can become more challenging to complete work, as cleaning agents become less effective in the cold, gutter runs can freeze, etc.

Whenever they start looking dirty! We clean windows year-round, and very cold or hot weather does not have an adverse impact on the quality of the service.

We recommend 2-4 cleanings per year for ultimate damage prevention and maintenance best practice. This ensures your windows stay shiny and streak free year-round. For the most basic window maintenance, you should clean your windows no less frequently than every 12 months.

Rain is almost 100% pure water and will not spot clean windows. However, we do offer a 24-hour rain guarantee. If you notice spotting due to rain within 24 hours after we perform the service, we will return to your home the next day and fix any blemishes caused by rainwater free of charge.

Yes, we do ask that in preparation for our technicians that you raise all of your blinds and/or shades to their highest positions and remove breakable and valuable items from your windows and windowsills. We ask that our technicians not be held responsible for moving any large or antique furniture in your home, although they may assist with moving small items if needed.

Here are the steps to our standard maintenance window cleaning process: Preview and inspect the window Scrub window with mop and detergent Squeegee the glass to remove all dirt suspended in solution Wipe the sill with a sponge to remove excess water and loose dirt Detail glass edges with a chamois (i.e., special window cleaning towel) Carefully inspect the work to ensure spotless results

The best results and customer satisfaction come from a full inside and outside window cleaning.

Yes, all employees that enter your home will wear protective shoe covers to ensure that no dirt or debris is tracked on your floors.

Our employees take great care inside your home and are trained to use a drop cloth to catch any excess moisture and clean up as they move through your home.

Spotless includes the following in our standard window cleaning service: All window glass on exterior of home (inside & outside) Exposed sills (inside & outside) Detailing of glass edges Dusting of frames 6” to 8” away from glass on the outside Wipe-down of screens

Your maintenance window cleaning service excludes the following items (unless otherwise noted on estimate): Scraping of paint or debris using a razor blade Cleaning broken or cracked windows Opening windows that are painted shut Cleaning windows that contain AC units Hard water stain removal (i.e., water spot stains) Deep cleaning of tracks or sills (the Premium option does include this service)

The crew will wipe large debris, such as leaves, spider webs, and bird droppings from the screens, and that is included in every window cleaning quote. Looking for a deeper screen cleaning? In our detailed screen cleaning process, technicians will remove all screens and wash them thoroughly with water.

Yes. Please let the estimator know if you’d like to add interior glass, such as glass rails, wine cellars, showers, transoms, glass doors, or partitions to the service scope. Our window cleaning teams can certainly handle glass fixtures inside the home!

We are able to wash some mirrors for an added fee. However, Spotless does not clean antique mirrors.

Yes, we are able to clean most exterior lamps and light fixtures, wiping away insects, dirt, and debris. Lamps can be separately quoted and are not included in the base window cleaning price.

Yes, we are able to clean most interior light fixtures. We do not clean older fixtures or antiques, like chandeliers. Interior light fixtures can be separately quoted and are not included in the base window cleaning price.

Skylights located on a flat roof can be cleaned by hand with a mop-and-squeegee. Skylights higher up on the home or located on a steeply sloped roof can be accessed by water-fed extension poles. Skylight window cleaning requires the right tools to do the work correctly.

We provide maintenance cleaning that will make your windows sparkle. However, our maintenance service does not include any scraping or abrasive scrubbing. If you require a post-construction window cleaning or restoration window cleaning service, please speak with your estimator, and they would be glad to discuss our process for removing paint, glue, glazing or other substrates from your windows.

We use a green, biodegradable cleaning agent specifically formulated for professional window cleaners.

If our technicians are not required to open the window to clean the inside and outside of the glass, which is the case for almost all windows that do not have exterior storms, then we will not open each window and wipe the sill tracks as part of our regular cleaning service. We will clean the exposed parts of the sill on the inside and outside of the home. For storm window cleaning, our technicians will typically need to raise the bottom sash of the main windows to remove the storms. Therefore, it is our standard practice to wipe the sill tracks in addition to cleaning the sills themselves when we are cleaning windows that have exterior storms.

Certainly. Our Premium service offers a detailed cleaning of all sills and the lower sill tracks using Spotless’ proprietary process.

We will tilt-in windows to clean if the outsides are at higher elevation or difficult to access from the outside. In general, we clean the outside from the outside and the inside from the inside of the home so that dirt on the outside stays on the outside.

We strongly recommend waiting to have your windows cleaned until after your painting service.

If your windows are painted shut, we recommend you have a painter or handyman attempt to cut them open. We do not allow our technicians to use razor blades or excessive force to attempt to open stuck windows. This is to protect your property from damage.

No, window tinting is not included in the services that we offer. We feel that window tinting will shorten the life of the seal in thermal-pane (double- or triple-insulated glass) windows due to the increased heat that will be generated on the glass.

Yes! According to a survey of 2000 real estate agents conducted by HomeGain.com and reported on in Money Magazine, professional window washing is one of the most cost-effective and high-return investments you can make on your home to get it ready to sell. HomeGain.com – Home Sale Maximizer Guide – Money Magazine – June 2003 Home Economics Article.

Typically, a quote for “outside only” cleaning for homes with exterior storm windows includes 3 of 4 sides of glass (both sides of storm window and outside of main window). If the main window does not open and shut, then our technicians will be able to clean the outside of the storm glass only.

The appearance of dried water spots on your windows typically indicates the presence of hard water staining. Hard water spots come from glass exposure to hard water that dissolves on the glass, creating mineral concentrations that bond to glass as water evaporates. Our hard water stain removal process can remove these spots, so please discuss with your estimator if this is a concern.

Thermal pane windows are constructed with two panes of glass, and when the glass seal fails, humid air seeps between the panes. This leads to the presence of visible condensation or a foggy appearance. Your window must be repaired to permanently address the condensation.

Our window cleaning process does not remove pre-existing scratches (maintenance cleaning removes topical debris from glass; glass restoration is needed to remove scratches) or cause scratches (a wet mop and rubber squeegee do not scratch architectural glass).

We can certainly provide you with a quote to remove mold that is embedded in your window frames or mullions – usually this service involves detailed scrubbing and the use of bleach products to kill the organics. Mold removal is not, however, included in our standard window cleaning service.

The majority of each inside & outside window cleaning service price is attributable to work performed on the outside of the home, as most of the heavy soil and hard work occurs outside of the home. Inside window cleaning can usually be completed from the technicians’ feet on lightly-soiled glass.

For first-time customers, we typically will require an estimator to review the job on an in-person site visit. In certain instances, we are able to provide a virtual price quote without conducting a site visit.

Please ask your customer service representative if the Company is actively running any seasonal discounts. We do offer a standard 10% Military Discount and 10% Senior Citizens Discount.

“Power washing service” and “pressure washing service” are used interchangeably to describe exterior cleaning with the use of water pressure.

Spotless uses commercial-grade pressure washing equipment that has an output of between 2,000 and 4,000 pounds per square inch (PSI), which is within the range of most commercial pressure washers. The PSI of our pressure washers can be manually lowered using a wider orifice washing tip or by holding the apparatus further away from the area to be cleaned.

Pressure washing service uses the power of water to clean surfaces. This style of cleaning is completed about 1-2 feet away from the surface, using a pressure washing machine at higher PSI. Softwashing service involves gentle application of cleaning agents to the home, a short chemical dwell time, and thorough rinsing of the cleaning area as well as surrounding vegetation. Softwashing can be completed safely from the ground from 10 to 20 feet away from your home. Using pressure to clean siding may cause serious damage. Using a softwash technique is safer for your home and produces a superior cleaning result that lasts several times longer than power washing.

Our cleaning mixture for softwashing service typically consists of: Water House washing surfactant (similar to soap detergent) Sodium hypochlorite (bleach to kill organics) Our softwashing service mixture is safe, acting as a mild fungicide to lift dirt and mold from the home. The cleaning agents are heavily diluted by the time they are applied to your home, and our technicians will pre-rinse all surfaces and surrounding landscaping before applying our cleaning mixture, and we wash away all cleaning agents at the end of the service.

Preview and prepare the property: All furniture, flags, door mats, potted plants, etc. are moved to a safe location. Identify any openings to the home that may not be secure or could be prone to water intrusion. Prepare cleaning solution mixture Soak plants and patios: Pre-wet all plants and patios to ensure they are unharmed during the cleaning process. Apply cleaning solution: Mixture applied to the home one side at a time. The mixture will kill mold and mildew, as well as lift dirt off of your siding, so it can be rinsed away with low pressure. Rinse thoroughly: Gently rinse siding, landscaping, and surrounding surfaces. Inspect the work: Team completes a final walk-through to double check that the work meets client expectations.

For your main home softwashing service, our technicians will clean: All siding and trim* All window frames Front porch, railing, and steps Side porch, railing and steps Screen porch exterior trim Outside of gutter (topical debris only, some black streaks may not be removed) Pressure washing of the front sidewalk *Note: If your home is unpainted brick, the brick portion will be thoroughly sprayed with water. The focus of softwashing service on brick homes will be the trim and any siding.

Our softwashing service will typically remove: Mold and mildew Spider webs Dirt Bird droppings Mud dauber nests (wasp nests) Insects and debris

Several conditions may not be positively impacted by the softwashing service (and in certain cases house washing service can make these pre-existing conditions worse), so please discuss with your estimator if any of the below are areas are of concern for your home. Artillery mold Faded, chipped or oxidized paint Rust stains Mineral stains on your foundation skirt Mold that is deeply embedded in your window frames or glazing

Yes, please speak with a member of our team about the different areas you would like us to pressure wash. Patios, driveways, fences, walls, sidewalks, sheds, porches, and pool decks are common add-on’s to a main home softwashing service.

Yes, we can safely clean most types of outdoor furniture, usually with a gentle softwashing approach.

Yes, we can safely pressure wash most driveway substrates, including concrete, exposed aggregate, asphalt, and pavers. Certain substrates require caution and special approaches. For instance, cleaning professionals should avoid excessive pressure when washing paver driveways with sand joints, as water pressure can loosen or blast out the joints.

Yes, in addition to exposed aggregate pressure washing and concrete pressure washing, Spotless offers sealing services to protect your surfaces, maintain a cleaner appearance, and increase the lifespan of your hardscapes.

Yes, brick wall pressure washing is a service we commonly provide throughout Virginia. Brick walls present unique cleaning considerations. Historic brick walls may have layers of organic material and efflorescence that have built up through the years. Brick walls can also be subject to weakening mortar joints due to weathering and the age of the wall. A carefully tested chemical cleaning process is often the best approach when pressure washing brick walls. We encourage all clients who have a brick wall that they would like cleaned to request a free consultation with one of our estimators to discuss expectations for this service.

Yes, we can pressure wash most sidewalk and patio surfaces. Certain caution is needed for patios with weakened mortar joints or polymeric sand joints.

Yes, however our approach depends on the type of deck at your home. Vinyl or composite decking, as well as solid stain or painted wood decking, can easily be washed with a gentle softwashing process. For untreated wood decks, we try to avoid using too much pressure, so we employ a deck washing and brightening approach that gently removes grime from your deck and brings back some of its natural wood color.

Yes, our teams are experienced in cleaning all different types of fences. The first step in a good fence pressure washing service is identifying the type of fencing material. Some fences should be softwashed (painted wood fences, vinyl fences), while untreated wood fences can be cleaned with light pressure and wood brightener to help restore the fence’s natural wood color.

No, Spotless does not currently offer roof washing services.

Softwashing with different or more concentrated chemical formulations is most appropriate for stucco or EIFs. Typically, our team will perform a test spot to ensure that the cleaning agent is appropriate for the soil level of the surface to be cleaned.

Softwashing is used to clean vertical surfaces (e.g., siding, vinyl fencing). Pressure washing is best for stronger substrates that easily absorb dirt and grime (driveway, sidewalk, patios, etc.). Softwashing works well for surfaces that are non-porous (plastic, painted wood, vinyl, painted brick) and pressure washing is effective for stronger materials that have a porous composition (concrete, certain types of wood, brick, exposed aggregate).

We very strongly recommend softwashing service for the entire home. Softwashing only a small section of the home can create an unusual contrast in appearance between the cleaned area and the area that has not been cleaned. That said, as long as the homeowner has this understanding, we are willing to accept these requests.

Yes, softwashing will remove organics (algae, mold, mildew) and topical debris and dirt from your home’s window frames.

Softwashing does a fantastic job of removing dirt and debris from your home, but it can leave some spotting on windows due to overspray and the lifting of dirt from your home’s siding which then settles on your window glass. While our technicians rinse the home thoroughly at the end of the service, softwashing uses groundwater, which is not pure, so some light streaks may still be present on your glass.

Pressure washing service and softwashing service are priced using several basic variables, including surface area to be cleaned, square footage, soil level, type of substrate, and environmental conditions.

Gutter cleaning service keeps your gutters and downspouts clear, which is essential to channeling rainwater away from your siding, roof, and foundation. Gutter overflow can lead to water damage to your home’s foundation, which can cost over $10,000 to repair. Standing water may also lead to basement water damage and mold.

We use a commercial-grade gutter vacuum and pole system to perform gutter cleaning service. With an industrial strength vacuum and aluminum telescoping poles, our technicians can safely remove dirt and debris from your gutters without leaning and reaching from the top of a tall ladder. It is a safer approach to gutter cleaning service, and the best part is, it produces the same excellent results as a hand cleaning approach.

Yes, our gutter cleaning service includes bagging and haul-away of leaves and debris. Our gutter vacuum system makes bagging and removal of debris a very clean process.

Our technicians should provide you with before and after photos of your gutters so that you can see the cleaning results for yourself.

Yes, our gutter cleaning vacuum system works with both wet and dry leaves. The only challenge we encounter is when gutter debris freezes, so we do not recommend cleaning gutters when temperatures are sustained below 32 degrees.

No.

Our gutter cleaning process removes debris from the top of the gutter guards or gutter screens so that water can easily flow into the gutters as intended. We do not remove gutter guards, helmets, or screens to clean beneath them.

Yes, we will flush the top of each downspout to ensure the downspout is flowing properly.

For homes with moderate to high tree coverage, we would recommend cleaning your gutters 3-5 times annually. With at least one cleaning in the early spring and/or summer, and 2-3 cleanings in the fall season. If you’d like, our estimator can review your property and recommend a gutter cleaning schedule that fits your home’s needs.

Most residential customers benefit from window cleaning 2-4 times annually. Spotless can create a custom maintenance plan based on your property's specific needs.

Spotless offers a 7-day 100% satisfaction guarantee. Contact them within a week if you're not satisfied with the service, and they will make it right.

Spotless services residential and commercial properties including homes, mid-rise buildings, retail spaces, churches, schools, and industrial facilities.

Yes, Spotless partners with Wisetack to provide consumer financing options to prequalified customers, with financing details included in your estimate.

While specific technician requests cannot be guaranteed, Spotless ensures all teams are professional, pleasant, and deliver quality services.

Softwashing may not remediate artillery mold, faded or chipped paint, rust stains, mineral stains on foundations, or deeply embedded mold in window frames. Discuss concerns with your estimator.

Spotless operates 24 hours a day, seven days a week.

You can request a free quote or make a reservation by visiting https://spotlesswindowcleaning.com/free-quote/.

Nearby places such as Living Stones Ministries, Sivia Medical, and Hix Heating & AC in Richmond, VA, can serve as local landmarks to help customers locate Spotless's location at 122 Agency Avenue.

Customers can visit local spots like Monte Alban LLC supermarket for groceries or the Cloverleaf Inn hotel and pub to relax before or after their appointment with Spotless.

Yes, nearby service providers like Advanced Plumbing and JMJ Roofing Contractor offer plumbing and roofing services that complement Spotless’s window, gutter, and pressure washing services for property maintenance.