Aaron's

Reviews

• AA

  Amma

  May 9, 2026
  1.0
  In August 2023, I purchased a bedroom set from Aaron's after first seeing it online and then visiting the Virginia Beach Boulevard location in person. I absolutely loved the bedroom set and completed the lease agreement, making seven payments and paying the account in full. I did not owe Aaron’s any money. Unfortunately, shortly after delivery, I noticed damage on the dresser. There was a visible dent, and I immediately contacted the store within the repair/replacement time window that was explained to me during the lease process. I was repeatedly promised that someone would come out to repair the damage, but that never properly happened. I dealt mainly with a manager named Jackie, and my experience with her was extremely disappointing. I found her to be rude, dismissive, and unprofessional throughout the entire process. On more than one occasion, I took time off work and stayed home waiting for repair appointments that never happened. At one point, I was even told someone had come to my home when no one ever showed up. Instead of properly resolving the issue, I was later offered another dresser that did not even match my bedroom set. There was constant back and forth, broken promises, and poor communication. I also received a phone call from someone claiming to be from corporate, who gave me a callback number. When I called the number back, it turned out to be another Aaron’s store, and I was informed there was no employee there by that name. That experience alone raised serious concerns for me about honesty and professionalism. To this day, I have made several calls to customer service regarding not only the damaged furniture, but also the way I was treated by the manager, Jackie. I was also contacted by another woman who I was told was a regional manager, and she too promised on more than one occasion that the issue would be resolved and the damaged item repaired. Unfortunately, those promises were never honoured either. What makes this experience even more frustrating is that, despite everything I went through, I still continue to receive calls and marketing messages from this store encouraging me to come back and spend more money with them. I honestly do not understand why they continue reaching out to me after the way I was treated and after failing to properly resolve my issue. Instead of valuing me as a paying customer and honouring their commitment to repair the damaged furniture, it felt as though the only thing that mattered was getting me to continue purchasing items from them. Looking back now, I truly did not enjoy the bedroom set the way I should have. Between the damage, the constant stress, the broken promises, and the poor customer service, the entire experience left a negative impression on something I was originally excited and happy to purchase. Over time, I also realised that the quality of the furniture was not what I expected it to be. The set did not hold up the way I believed it would, and I honestly feel that I wasted my money on furniture that was not as durable or valuable as it initially appeared. The entire experience became exhausting and frustrating. After spending my hard-earned money, making every payment on time, and fully paying off the lease, I felt completely let down by the company. Personally, I felt taken advantage of as a customer because I received damaged furniture and never received the proper resolution that was repeatedly promised to me. I am sharing my experience so other customers can make informed decisions before spending their money here. Based on my personal experience, I would strongly encourage customers to be cautious with this location if they value professionalism, accountability, quality furniture, and peace of mind.
• JN

  Janie Norman

  Apr 10, 2026
  5.0
  The furniture my Son bought from yall is nice. The two guys Jamal and John delivered it . They did a terrific job. They were very friendly and helpful.
• TJ

  Terrance Johnson

  Apr 9, 2026
  1.0
  I've bought multiple things from Aarons. The JANAF store has the worst customer service I've ever dealt with. They never deliver on time, something is always wrong, then they have the nerve to be rude and get an attitude with the paying customer for their mistakes. But let you be a couple days late on a payment and they act like you robbed them personally.

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