Brand Certified
Lowe's Home Improvement
4.1(3098 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
300 Chatham Drive, Newport News, VA
23602, United States
Certified by Lowe's Home Improvement • May 17, 2026
(757) 988-1700
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/VA-Newport-News/0420
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Newport News, VA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
3,098 reviews
5 stars
1,638
4 stars
790
3 stars
251
2 stars
128
1 star
291
- PPPryor3 days ago5.0Chris Prague was so helpful to mean I didnt know anything about ceiling fan parts this man went above and beyond for me I’m so thankful for him he took the time out to help me and I really appreciated him. Kudos to Chris Prague At Lowe’s in Newport News thank you
- JNJoseph Nelson6 days ago5.0This review is specifically for Bridgette in the paint department. I had an issue with the paint I had purchased for a project. She quickly helped me and rectified the situation. It was a larger order and because she was so helpful I was able to still accomplish the project on time.
- SBShadow BlackMay 3, 20261.0Absolutely terrible location! Impossible to pull in and find parking because they have half of the parking lot full of potting soil and plants that no one wants, so everyone is forced to navigate a very congested and small parking lot. The location on Google Maps is also incorrect. Avoid this location at all costs!
- HMHiliary MuseApr 18, 20262.0My husband went to Lowe's to get mulch and had a less than desired experience. If anyone has purchased the Sta-Green mulch then you know that the bags are thin and burst open easily. The person loading was slamming the bags while loading them in the car. One bag burst open and flung on my husband. He then said to my husband "You aight" and my husband reponded with "the bag busted and are thin and that he shouldn't slam the bags like that." The person loading the mulch said "You'll be aight". After this interaction, my husband and I are not sure we can shop at Lowe's again as this was not good service.
- ARAngeline ReeseApr 12, 20264.0I had the worst experience with a delivery that started when I contacted the Lowe’s store in Hampton where I originally purchased my product. I was given information for a third-party delivery service, but unfortunately, they couldn’t even locate my order. After calling Lowe’s in Hampton again, I was told my order was actually at the Newport News store. I then spent the entire day calling that location trying to get updates, but kept getting the runaround with no clear answers. By 4:30 PM, I decided to just go pick up the product myself. When I arrived at customer service, I was assisted by Zach (Head Cashier) and Tim (Appliance Associate). They were incredibly apologetic and understanding of my frustration, and they turned my entire experience around. I just want to give them a big THANK YOU for their outstanding customer service and support. Newport News Lowe’s—you rock!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Newport News, VA?
You can find products including appliances, bathroom supplies, building supplies, electrical, plumbing, flooring, tools, outdoor furniture, grills, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Newport News?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be started online or at the customer service desk in store.
What services does Lowe's Home Improvement provide?
Lowe's offers a range of installation services including appliances, flooring, doors, roofing, HVAC, cabinetry, lighting, and more, as well as assembly and repair services.
Are there any nearby restaurants where I can eat before or after visiting Lowe's in Newport News?
Yes, nearby restaurants include Dominic's of New York, Golden Corral Buffet & Grill, Cook Out, Ur Pizzeria, and Sunrise Pizzeria Family Restaurant where you can enjoy various dining options.
If I need auto-related services, are there places near Lowe's Home Improvement?
Yes, you can find nearby places like Precision Auto Glass Repair, AAMCO Transmissions and Total Car Care, and Precision Tune Auto Care for your automotive repair and maintenance needs.
What nearby stores can I visit to complement my shopping at Lowe's Home Improvement?
Nearby stores include Habitat ReStore for thrift and furniture needs, Grand Mart International Food for groceries, and Miller's Neighborhood Market convenience store.
How can nearby public venues enhance my visit to Lowe's Home Improvement?
You can visit nearby places like Radius, a historical landmark and accommodation, or The Iron Asylum gym for fitness, making your visit to Lowe's part of a fulfilling day in Newport News.
Brand Certified Facts from Lowe's Home Improvement
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