Tempur-Pedic Flagship Store

Reviews

• SR

  Sarah Reidy

  2 days ago
  5.0
  I entered the store and I was automatically greeted by Opal who showed me around and gave me a great tour around the store. She let me try a bed and showed me all the different functions and wow my body felt like I went to heaven. I absolutely loved her service. She was very knowledgeable and was great!!
• BB

  bidemi bolarin

  Oct 10, 2026
  1.0
  The customer service agent that attended to me at the store, Opal Kong, was very dismissive, unprofessional and disrespectful. This lady would not let you even talk or ask questions about what you need. She shuts you up and down, and tells you she got it. How do you get it when you do not let me ask questions or tell you what I want? After I placed my order, I went back about 20 minutes later to make changes which was due to the fact that she would not let me speak. She was more interested in me listening to her store on how she buried her mother in Jamaica some years back, not listening to the customer she is paid to provide service to. I was in the store before the store closed to make changes to my order. She tried to convince me that she could make the changes for me the following day online but know what I know about her already, I was not comfortable with that. So, I told her I was okay waiting, and she appeared frustrated and upset that I wanted to wait but I ignore it. She made me wait to attend to the customers before me. After she was done, she and asked me to leave when it was my turn without making the changes to my order. She said she had to close even though I wait in the store 30 minutes prior.. When I was trying to talk to her at the entrance door, she requested I remove my feet and shut the door and promised to call me at 10:45am the following day to fix me order. I waited till 11:45, and I did not get a call. So, I called the store and she answered the call. I asked to speak to Mike, another colleague that was familiar with, and she asked why, and became suspicious- knowing what she did to me the day prior. She told me that Mike was busy with another client so I requested he give me a call when he is done. I never go a call back from Mike. I called back three times and Opal kept picking the call, and on the second call attempt she told Me she had made changes to My order and updated the address, which was weird. I Let her know several times not to do anything to My Order and I was coming in to the store Myself. When I arrived the store in the afternoon, Mike let me know that Opal never told her I asked him to call me. To my surprise, I was told that my Order cannot be deliver to a business address, ‘per company policy’. I reported my bad experience with Opal to the store manager, Aimee, and she tried to down play the disrespectful and unprofessional behavior. Until, I asked her is they company policy allows a customer service representative to drive a customer who was in the store before the closing time out without addressing their concerns. Then, the manager said absolutely not and apologized. So I requested she investigate my concern. Meanwhile, Opal bragged to me that she had been working g for the company for 16 years and much makes me think that obviously there is a lack of accountability in this particular store. So, it appeared that Opal flagged my transaction as suspicious fraud to their corporate office, because she know based on my multiple calls to the store that morning that she may be in trouble (even though I said nothing to her on the phone other than insisting that I speak to Mike). Since my transaction was called as a suspicious fraud, they lied that my shipment could not be made to my preferred business location. It wasn’t until I asked to start putting everything they tell me in a written email statement that they back tracked, and said they were willing to give a concession and have my shipment delivered to my preferred business location. I would give this store a negative rating if possible because the leadership is weak and is aware that Opal Kong is a terrible customer service agent and would not hold her accountable. While I was waiting in the store, I also saw how she was disrespectful to other customers,but did nothing about it for 16 YEARS! I have never seen or experienced such a terrible customer service as I did with Opal Kong. After all she did, she still tried to sabotage my order because she was trying to cover up her wrong.
• AM

  Angela Morris

  Sep 30, 2026
  5.0
  My husband and I casually walked into the Tyson’s store Mike Maher was there to assist. He helped us determine what kind of mattress we might want. We never had temperpedic before. Over the course of a week we decided to get serious. Follow up conversations with Mike got us closer to the purchase.. he was always an available for answers and easily changed our order from split king to split CA king which was my mistake. Mike is smart and professional and calmly able to help and assist. He reviewed everything numerous times and his emails were very detailed and organized. It has been a pleasant experience working with Mike. There was no pressure which is the bonus these days. We are now awaiting delivery.
• NN

  Noor

  Sep 29, 2026
  1.0
  Do not buy pillows directly from Tempur-Pedic. I spent $230 on a pillow and came back only a week later because it was too low. I didn’t even want a refund—I just wanted to exchange it for a higher model. They refused because it had been opened. Trying a pillow for a few minutes in the store is completely different from actually sleeping on it. The mattress in the store is not the same mattress you have at home, so the pillow can feel totally different once you sleep on it overnight. You can buy the same Tempur-Pedic pillows at Macy’s with better return/exchange options. I wish I had done that. For me, buying directly from Tempur-Pedic was basically $230 down the drain.
• KZ

  Kid Zoo

  Sep 29, 2026
  1.0
  Very disappointed with my experience with Tempur-Pedic. When you’re buying, everyone is extremely sweet, helpful, and eager to sell you the pillow. But once they have your money, the customer service experience completely changes. I bought a pillow, tried it for only three days, and realized it simply wasn’t working for me. I wasn’t even asking for my money back—I went back hoping to exchange it for another pillow that would work better. They wouldn’t do anything for me. For a premium brand charging premium prices, I expected much better customer service and some flexibility, especially when a customer is simply trying to exchange a product after only three days. Just be very careful before buying a Tempur-Pedic pillow. Make sure you are 100% certain it’s the right one for you, because once you purchase it and open it, you may be stuck with it.

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