RH Tysons | The Gallery at the Tysons Galleria

Reviews

• RF

  Richard Franks

  Aug 8, 2026
  1.0
  Read these other reviews before wasting your time because the experience described in them is spot on. Huge mismatch between their prices (similar to premium furniture or design stores) and their service, which is someone with no opinions or design experience emotionlessly reading specs to you off an tablet while juggling multiple customers. Want opinions on upholstery? Sure, here's a wall of upholstery choices; knock yourself out. Ask for a manager? Guy with the tablet disappears, you can track one down yourself, and the manager (his name was David I think) gives you a bunch of sass and how they're really busy (despite a bunch of other people standing around with nothing to do). Pretty epic fail to disrespect a customer who has spent 6 digits on design/decor in the last few months and still has a lot left to do...
• JK

  Jeanne Khan

  Jul 7, 2026
  5.0
  I first fell in love with Restoration Hardware 10 years ago when I stepped into a Manhattan showroom, and I will forever be a fan of this brand and its stunning aesthetics. My recent visit to the Tysons Galleria location completely reaffirmed why. Learned about the RH brand ethos too. Truly inspiring. I was graced by a lovely design consultant named Eleanor. She was incredibly polite, extremely knowledgeable, and absolute joy to work with. Even though I repeatedly mentioned that I had budget constraints, she remained completely engaged, welcoming, and helpful. Eleanor is a true class act who perfectly embodies the high standards of the RH brand. Thank you, Eleanor, for an exceptional experience!
• ZZ

  zachary zurich

  May 30, 2026
  1.0
  Once you buy the furniture you get passed off to a scheduling and customer service department who doesn't care at all about you. They will change the delivery time multiple times. They will schedule your delivery and then be missing items. Their additude is you get what you get and whenever we decide to give it to you. You don't get any particular point of contact and have to speak to a new person every time. And that new person is just reading off a computer screen. Doesn't matter if that information changes daily they will just read you what it says. Whatever problems exist no one has any responsibility for. You will be able to talk to to no one who cares or can help you. You will wait months and months for your furniture. Be given ever changing times and then when there is a delivery it won't be what you expected. You will need to make dozens of calls but it won't matter in the end you will be just number in their system and they will send you what they want when they want. The original store you bought from and the nice sales person won't be able to do anything to help you.
• HC

  Hannah Cormos

  Jan 31, 2025
  1.0
  The store and items inside are gorgeous. The staff on the other hand.... This is the kind of store where you walk in and there is a barrage of staff blocking you from browsing. It seems as if you must be accompanied to even dare to look at the couches. They look down on you and make you feel very small. Not welcoming at all. It was a weird experience to feel this level of discomfort at a furniture store? Maybe they are trying to act like the luxury brands a floor below, but, it's not a good look. It doesn't make the brand luxurious and high class by acting pretentious. Very off putting, would recommend taking your business to the other two stores next to them.

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