Hobby Lobby

Reviews

• AT

  A T

  May 13, 2026
  1.0
  I want to leave a review about a situation that may not directly relate to the products or operations of Hobby Lobby, but absolutely relates to basic human decency and company policy. Yesterday, 05/12/2026, I found myself in a genuinely stressful situation. My phone died at checkout in a Lidl store next to Hobby Lobby. I drive a Tesla, which meant I suddenly had no access to my car, no way to contact anyone, and no way to even call an Uber. At the same time, my child was waiting for me at after-school care, which was about to close. After unsuccessful attempts to get help at Lidl, someone recommended that I go to Hobby Lobby since they sell phone chargers. So I walked into the store, went to the customer service and returns desk, and approached the counter hoping someone there could help me with my situation. They called the manager, and I explained that I was stuck. My home was at least a two-hour walk from where I was, my child was waiting for me at after-school care that was closing in less than an hour, and I was in a helpless situation. At the very least, I needed to contact my husband to let him know what had happened. I explained all of this to the store manager and asked for help. I asked if I could use the store phone to call my husband so he could come help, or at least notify someone that my child needed to be picked up. I was refused. The reason? “Company policy.” I then asked if they had a charger I could use, and the manager said - no. Then I asked if I could briefly use an employee’s phone or the manager’s personal phone to call for help. Again, the answer was no - "company policy." I then asked if I could at least use the store phone to call the police for assistance. At first, I was told that it might be possible, but then I was refused because apparently my situation was not considered "serious enough." The manager was not cooperative, and it was obvious that he didn’t care or want to help at all. It felt like he was just waiting for me to leave so he could return to his responsibilities. Seriously? Your company policy is to refuse to help someone in an emergency situation? The most absurd part: the store sells 1m USB charging cables, but not the actual charging adapters needed to plug them in. They also sold portable batteries, but didn’t even include a cable or adapter. I even offered to buy a cable if someone would simply let me use a charging port for a few minutes. Refused again. I ended up walking around the plaza for almost an hour trying to find help. And here’s what stood out to me: the staff at Lidl at least tried to help, even though I understand they probably deal with theft and scams regularly. Their caution I can understand. But the response from Hobby Lobby honestly shocked me. After this experience, I genuinely wondered whether someone could collapse in that store and employees would simply say, "We can’t help," "Sorry, company policy," or "It’s not serious enough." A huge thank you to Planet Fitness - the young man, Jerry, at the front desk helped me immediately, no questions asked. Just basic human kindness. To Hobby Lobby management: you may want to reconsider this "policy," because a policy that prevents employees - or even a manager - from helping a person in distress is a terrible policy. I completely understand that the situation was ultimately my own negligence and responsibility. Emergencies happen when something unexpected goes wrong, and I fully recognize that I should have been more prepared. I definitely learned my lesson to be more careful in the future, keep my own charger with me, and avoid situations like this altogether. However, despite that, my experience with Hobby Lobby was truly terrible. Five stars go to Planet Fitness, and one star goes to Hobby Lobby.
• KC

  Kathy Cunningham

  May 6, 2026
  5.0
  Good selections and friendly service.
• CB

  Carlos Bendek

  May 3, 2026
  5.0
  I love this store for artists and those of us who really like decoration and appreciate beautiful things. I really enjoy walking through the whole place and find great ideas for art, sewing, or decoration.
• TF

  The Family

  May 2, 2026
  1.0
  Store is fine but I’m giving one star for how rude and unhelpful Daniel the cashier was - and not just to me but also the person in front of me and another person who came over to ask a question. He should not be in customer service.
• AA

  Alexia Acevedo

  Apr 17, 2026
  5.0
  Un buen lugar para encontrar un poco de todo material de bisutería articulos para el hogar