Lowe's Home Improvement

Reviews

• AT

  Amanda Taylor

  3 days ago
  1.0
  Went to the garden center and was behind a couple that had gotten a couple hanging baskets from what they were about to trash. The cashier. Elizabeth, was adamant that she had to charge at least half price on those half dead plants. The male said a guy named Mike told him they'd be at least a couple dollars but she was arguing with him. So he went to get this Mike and he confirmed what that they'd be at least a couple dollars and she was even arguing with her co worker. She said she was going to call a manager and I didn't see her pick up a phone but she said a manager didn't answer and then said the best she could do is half off. They went ahead and paid for them and everything else they had on their cart. This girl was rude from the get go and to argue with a coworker who is actually working the department and not just standing there giving customers attitudes, is pretty poor behavior. I suggest maybe moving her to a position where she doesn't have to interact with any living person would be great. Next time I come here I will just go inside so I don't have to interact with such a terrible cashier.
• CH

  Cole Holland

  May 8, 2026
  1.0
  This is just about the AI bullshit they have "answering" the phone. Literally impossible to call this store. You can't get past the auto attendant. This is, of course, by design by Lowes Corporate.
• DF

  Debbi Frank

  Apr 28, 2026
  5.0
  Two employees at this Lowes stand out every time were there. Donna (usually in the Paint Dept) was straightening shelves and immediately smiled and guided us to the dept. we needed without looking it up. Thanks, again, Donna! You are an amazing person and employee! Joe in Plumbing, never seases to amaze with his ability to find the right part or parts for whatever we need for our crazy projects! You are an amazing person and resource. Thank you both for your never ending customer support!
• SS

  Sean E (Klassic SubZero)

  Apr 6, 2026
  1.0
  They don't even deserve a 1 star but unfortunately a rude obscenity isn't available. So I went into the Galax Store VA this past Saturday 4/4/26 to purchase a new dishwasher while my mom was visiting. After getting the receipt, we noticed there was no installation fee. I went back up to the girl & inquired about this & she stated there was no installation fee unless it was being hard wired. So today 4/6/26, Lowes delivered the dishwasher but told us they weren't installing it & just left it in the middle of my kitchen. I called the Galax Store & a manager named Will had the balls as well as the stupidity to accuse me of lying & he said he wasn't going to do anything to help me. I cursed him out for calling me a liar then called the customer service number. I'm a lot of things but I'm not a liar. Lowes customer service also refused to do anything for us plus the customer service manager was too afraid to get on the phone. I'm never using Lowes again cause this company does not take ownership of their mistakes nor do they value their customers. Worst bunch of unethical, moralless, inept, childish & immature group of people I've ever had the disdain to deal with. Response to Owner. The only things you can do is fire the manager Will in the Appliance department at the Galax VA location as well as send me a hand written note informing me of his termination as well as a written apology. But I know that's not gonna happen since that would require Lowes to take ownership of their actions. I will never shop at a Lowes again & I will inform everyone I know to boycott your stores.
• SM

  Stephanie C Muiter

  Mar 3, 2026
  4.0
  I do not appreciate self check out though, I do not work for Lowe's! And the monitor at self check out needs not to ask if I scanned everything....if you don't trust me to do it then have your employees check me out!!!

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