MA
Mary De Alba
Jul 24, 2026
I’ve been going to this store for 13 years and I’ve never had a bad experience until today.
I went to purchase a water filter for my fridge which I also purchased there (like every other appliance I own) I needed a plant for my porch so I grabbed a beautiful hydrangea, and from the indoor plant clearance section I happened to find a fiddle plant. 3 actually. One with no leafs, one with only a few, and the “healthiest” looking one, which is the one I grabbed.
Lady at the front mentioned it was on clearance which I replied, yes, it is… but she couldn’t figure out how to give me the 50% discount. This younger girl walks by with a scanner on her hand and the cashier tells her, instead of telling me, that she applied a 25% discount instead of the 50% that it said it had.. to which I said, I do not want it at that price, because in that case, I can just get a full price one. The younger girl (not the cashiers) was very disrespectful, instead of de escalating the situation , she made me feel like if I was there to get free stuff… I told her , the cashier was upset and not very helpful (at trying to figure out the price) to which the young lady replied “ no she wasn’t”. So I told her that I changed my mind and wanted nothing anymore, but to speak to the manager (I’m not a Karen, by the way). She calls a manager and tells me she needs to put the things away, so I said to her, so how I’m I supposed to explain to the manager what happened? Anyway, the young girl walked to the front desks and starts making this weird hand gestures in an angry way… so I decided to get closer te hear what she’s saying because I could tell by the way they looked at me, that it wasn’t good.
The other “manager” walks up to me… in a somewhat nicer manner… I explained as best as I could, even though I’m really upset and embarrassed and trying not to cry at this point, and the girl raised her voice at me again in front of her manager, and that’s when the lady “manager” said “I’ll take it from here” she said it twice because the young girl kept yapping.
The “manager” said the the reason the discount wasn’t showing is because it still had leafs, but I guess if I was to buy the one with only stcks, then that one would’ve cost me $14.99…
I said I hope they remove the other ones that are also marked down so nobody else goes through this embarrassing situation but they just left them there. She apologized once, but only after I mentioned that the two other people didn’t bother to at least say… sorry, they must’ve e made a mistake, or, sorry I can only add a25% discount.. I feel like I did something very bad….. I also wonder if my kids being brown had something to do with getting a different treatment.
One of them even apologized not knowing what has happened.
I know I’m just one insignificant costumer and the money I spend there is nothing to them… but I will not come back and I hope that nobody else experiences this level of disrespect and that they do better at training their employees.
That young lady, horrible attitude.
