Brand Certified
Lowe's Home Improvement
3.9(2311 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
4080 Jermantown Road, Fairfax, VA
22030, United States
Certified by Lowe's Home Improvement • May 17, 2026
(703) 332-0000
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/VA-Fairfax/3274?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-3274-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fairfax, VA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
3.9
2,311 reviews
5 stars
1,140
4 stars
509
3 stars
233
2 stars
112
1 star
317
- CWColors of the WindMay 11, 20261.0I went to this Lowe’s location to rent an insulation blower and bought the insulation there as well, and it turned into one of the most frustrating experiences I’ve ever had with a business. I had to drive back and forth FOUR different times because every single time there was a problem with the machine. Either it was missing parts, malfunctioning, or completely jammed by the time I got to the job site. At that point, I couldn’t keep leaving the job site, so I sent one of my workers to return it the last time while I stayed behind trying to salvage the project. I asked to speak with the manager over the phone, and the manager, Amy, REFUSED to speak to me at first. The second my worker asked for her name, suddenly she decided she would talk on the phone — only to be rude, dismissive, and completely unhelpful. The regular employees honestly tried their best and were far more professional than management. You would think speaking to a manager would solve the issue, but instead it made the experience worse. Amy showed zero concern for the inconvenience, wasted time, lost productivity, or constant trips caused by their faulty equipment. Absolutely horrible customer service from management. Renting equipment from this location was a complete nightmare and cost me hours of wasted time and stress. I would strongly recommend going literally anywhere else.
- FNFaris NaimiMay 6, 20261.0Speaking as someone who came seeking technical assistance with their products, I experienced some very disappointing customer service
- BRBrandon RecinosMay 6, 20261.0Bad service. I was waiting more than 25 minutes for someone to help me bring things down in the flooring area, and the area manager just stayed chatting in the flooring section while I waited, and he just kept telling me ‘I’ll be right back’ like three times, until I ended up bringing down what I needed from the top shelves myself. Bad service
- NKNOTORIOUS KApr 30, 20261.0Miss the garden associates from last year sad to see them all gone, been in multiple times and they would always take care of me quickly, now it’s a waiting game on finding help there’s only one person there that i recognized from last year.
- ARalicia rodriguezApr 29, 20261.0This place has the worst customer service ever!!! We went there to buy a sliding door and the man that we talked to said that we have to schedule an appointment for someone to measure our door and so we did. He said that we should be hearing from someone by Monday, we were there Sunday. Monday came no calls, I called them Tuesday and spoke to someone and took my information again because our information is not on their system! So he said we should be hearing from somebody shortly! Shockingly someone called and said that he was the one that we spoke to on Sunday and said again that somebody will call us again!!! No calls again today Wednesday so I called them again and was on hold for 30 minutes and got hung up on!!!! I guess they don’t want any business!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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