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Capital Hot Tubs & Saunas – Fairfax

4.8
(374 reviews)

Business Details

11226 Waples Mill Road # C, Fairfax, VA
22030-7482, United States
(703) 359-2807
http://capitalhottubs.com/fairfax

About

Hot Tub StoreSauna StoreSwimming Pool Contractor
Capital Hot Tubs & Saunas is a top-rated hot tub store in Fairfax serving the Washington DC area, offering premium hot tubs, swim spas, and saunas from leading brands like Hot Spring® Spas, Endless Pools®, and Finnleo®. Our factory-trained technicians provide expert installation, maintenance, and repair, making us a trusted full-service provider for long-term ownership. Visit our Fairfax showroom to explore the best options for your home and outdoor space.

Location

Capital Hot Tubs & Saunas – Fairfax
11226 Waples Mill Road # C, Fairfax, VA
22030-7482, United States

Hours

Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 5:00 PM
Sunday12:00 PM - 5:00 PM

Reviews

4.8
374 reviews
5 stars
340
4 stars
14
3 stars
2
2 stars
6
1 star
12
  • AW
    Anna Wilson
    May 5, 2026
    1.0
    Purchased a brand-new Lulea sauna from Capital Hot Tubs & Saunas and the front door was installed improperly — rainwater leaks directly inside every time it rains. Multiple calls, voicemails, emails, and even an in-person visit were ignored by management. Completely unacceptable customer service after spending thousands of dollars. Due to the lack of response and failure to address the issue, I filed a formal consumer complaint with the Virginia Attorney General’s Consumer Protection Section. Very disappointing experience.
  • JG
    Jim G
    Apr 22, 2026
    5.0
    Gabby and Alex are 5 star performers. Gabby helped us square away some issues created by several other employees who apparently have left the company. She was the first person who really came through. Alex is a superb technician and definitely understands hot tubs.
  • SC
    S Combs
    Mar 1, 2026
    5.0
    Was having some issues with our tub and called. Sandy was an immense help over the phone. Probably saved a trip to the store or a repair trip to our house. Highly recommend.
  • AM
    Amir Mostafavi
    Feb 15, 2026
    1.0
    Beware - my hot tub was delivered damaged. It was not even ever set up. The drain cap was broken, so I could not fill with water. The freshwater system was not installed. Wood at the base was cracked. Worst part is the follow up. I’ve had to stay at home waiting for service 3 days. Someone finally came and didn’t seem to know what he was doing. I had to help drain the water, lift the service panel… I ended up hurting my back…. And my hot tub STILL is not set up properly. I’ve left an email and called the office 3 times. Left voicemails and have heard from no one. Hopefully this review will get someone’s attention.
  • MB
    Mike Barrette
    Jan 20, 2026
    5.0
    Excellent Customer service provided by Sandie. She is great to work with.

Brand Certified Facts from Capital Hot Tubs & Saunas – Fairfax

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Certified May 17, 2026Yext Knowledge Graph
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