Capital Hot Tubs & Saunas – Fairfax

Reviews

• AW

  Anna Wilson

  May 5, 2026
  1.0
  Purchased a brand-new Lulea sauna from Capital Hot Tubs & Saunas and the front door was installed improperly — rainwater leaks directly inside every time it rains. Multiple calls, voicemails, emails, and even an in-person visit were ignored by management. Completely unacceptable customer service after spending thousands of dollars. Due to the lack of response and failure to address the issue, I filed a formal consumer complaint with the Virginia Attorney General’s Consumer Protection Section. Very disappointing experience.
• JG

  Jim G

  Apr 22, 2026
  5.0
  Gabby and Alex are 5 star performers. Gabby helped us square away some issues created by several other employees who apparently have left the company. She was the first person who really came through. Alex is a superb technician and definitely understands hot tubs.
• SC

  S Combs

  Mar 1, 2026
  5.0
  Was having some issues with our tub and called. Sandy was an immense help over the phone. Probably saved a trip to the store or a repair trip to our house. Highly recommend.
• AM

  Amir Mostafavi

  Feb 15, 2026
  1.0
  Beware - my hot tub was delivered damaged. It was not even ever set up. The drain cap was broken, so I could not fill with water. The freshwater system was not installed. Wood at the base was cracked. Worst part is the follow up. I’ve had to stay at home waiting for service 3 days. Someone finally came and didn’t seem to know what he was doing. I had to help drain the water, lift the service panel… I ended up hurting my back…. And my hot tub STILL is not set up properly. I’ve left an email and called the office 3 times. Left voicemails and have heard from no one. Hopefully this review will get someone’s attention.
• MB

  Mike Barrette

  Jan 20, 2026
  5.0
  Excellent Customer service provided by Sandie. She is great to work with.