Lowe's Home Improvement

Reviews

• AS

  Amber Stump

  1 day ago
  5.0
  Tamala at the Customer Service desk was very helpful, friendly and wonderful to interact with. Thank you for your assistance.
• SS

  steve smith

  Apr 15, 2026
  4.0
  I shop at Lowes at least once a week, most of the time they have what I'm looking for. And sometimes it shows in stock but it's not on the shelf. Seems like it's always hard to find someone to help you.
• PS

  Peter Sharrai

  Apr 13, 2026
  1.0
  UPDATE 2: A week later, still no refund on the carpet. I call the Lowes Installation number and find out they did not schedule another pickup from the install company a week ago after I told them they had sent the truck to the wrong address. I had explained everything and, despite what they had said on the phone, they did nothing. I received another pickup email after the phone call, I would not be surprised if another truck comes calling at my house tomorrow despite me telling them not to. What makes matters worse, within the same week's time, I was able to get carpet from a Lowes competitor and have the job completed all while Lowes continues to deliver nothing. They replied to this review with a phone number, but calling that gets the Lowes AI, which has no clue how to respond and then you can wait for someone to talk with who will almost certainly have no idea of this situation and have no options for making it the least bit better. I had even called it hoping to put something positive in this review and I got one: I am positively sure that, if the work you order is too small, Lowes will waste your time and money and do NOTHING but give you delays and hassles in response. UPDATE: Two days later, a truck comes to my house looking for the carpet. After telling me they were shipping the carpet from the installation company and back to Lowe's, Lowe's sends a truck to my house looking for the carpet that has never arrived here. I then had to call and let them know they sent the truck to the wrong place. But they won't refund the carpet order until they get it back, so I can keep waiting for that. I'd give zero stars if I could. Lowe's clearly does not care about wasting their customer's time and money. Do not get carpet from this store. The associates working the carpet area are poorly trained and will waste your time and money. I went in looking for a bit of carpet for a small patch job. Showed a picture of the area. She consulted another associate. They said, "Sure, we can do that." We used the sample I had brought to match the carpet by color and texture. Scheduled for someone from the installation company to come make exact measurements (even though I already had them). Placed the order and paid on March 10th, should take 3-4 business days for the carpet to arrive. It took a month, arriving on Friday, April 10th. On the 13th, I'm told that, "No, the Lowes installer does not do patch jobs. And you don't want them to try since that is not how they're trained." They contracted to sell and install carpet and then broke their contract a month later. I ask them how they're going to make this right. They'll refund the labor and ship the carpet to the store, where I, the customer, can figure out how to get it from there. I'm furious but at the mercy of Lowes corporate policies and have no recourse. It has been such a waste of time and money that I decide I don't want the carpet. I'll go somewhere else. Does it end there? No. I won't get a refund for the carpet until after the carpet ships back to Lowes from the installation company. That should take two days, but I would be lucky if it happens sooner than two weeks, based on past performance. Basically, Lowes will waste their customer's time and money because two store associates at the carpet counter did not understand when I showed them a picture of the carpet area I wanted patched was a patch job. And Lowes does NOT do patch jobs. Also, the person sent from the installation company who measured for the patch job did not know the company does not do patches. At this point, I'm considering legal action. This has not been an example of "Home Improvement." It has been breach of contract, false advertising, and--by today's standards--emotional damage.
• TH

  Tae'lah Harris

  Apr 13, 2026
  5.0
  Thank you, Destiny, Barb and Megin for helping me today. They were extremely helpful and knowledgeable about my process and everything I need to help with and make me feel really welcomed.
• AP

  Adrian Parker

  Apr 12, 2026
  1.0
  The associate with the limp, short afro, and glasses demonstrated behavior that falls far below Lowe’s customer service standards. Before I could finish explaining what I needed, he cut me off with, “someone down there can help you,” and walked ahead without offering direction, acknowledgment, or any attempt to assist. He then wandered toward the back of the store, leaving me without support. This wasn’t a misunderstanding — it was a clear lack of professionalism, awareness, and customer engagement. This type of interaction directly impacts customer trust and store reputation. 2. The self‑checkout area was severely mismanaged. One section was closed with two registers open, the other section was already filled. The associate responsible for the area appeared disengaged and unaware of the growing line. Customers were backed up with no guidance, no flow, and no effort to manage congestion. After I checked out in the associate positioned himself in a way that made the crowding worse instead of helping resolve it. This level of disorganization suggests a training or leadership gap that needs immediate attention. Overall: My experience reflected a breakdown in customer service, situational awareness, and basic operational standards. I’m submitting this feedback because these issues are correctable with proper coaching and oversight, and they significantly affect the customer experience dropped items and left.

Frequently Asked Questions About Lowe's Home Improvement