Brand Certified
Lowe's Home Improvement
3.7(2040 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
400 Woodbrook Drive, Charlottesville, VA
22901, United States
Certified by Lowe's Home Improvement • May 17, 2026
(434) 975-7140
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/VA-Charlottesville/0517
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charlottesville, VA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
3.7
2,040 reviews
5 stars
910
4 stars
469
3 stars
214
2 stars
114
1 star
333
- KHKedy HunnnyyyMay 13, 20261.0Had a curbside order ready for pick up. I checked into the app 30 minutes prior to getting to the store when I get to the store I’ll let them know my parking spot number sat out there in the heat for 25 minutes. I eventually walked in because I was like this is beyond crazy at this point and on the app it continuously said have patience. We are behind. I proceed in the store. There were four associates at the register one claim they had no curbside order. I proceeded to tell them that I called the store and then I got no answer. They were all clueless.. smh
- CSChad ShafferMay 8, 20261.0This business is only set up to collect your money it doesn't care about you it doesn't care about the employees so support your local lumber yards
- TMTara McnealMay 6, 20261.0Ordered a washing machine from here, Ashley called and asked if we would take a new washing machine without the box for a discounted rate. I said yes! Washer was delivered looking used with dings and scratches. Tried to call this store over and over again to not only secure discount at the beginning after she had left a voicemail but to also inquire about discount as it was not applied at all. No answer or phone would hang up. Took an hour or more to get an answer. Then after washer was delivered damaged there was no offer to fix mistake just we can pick machine up on Saturday. Horrible customer service. At this point asked for a refund and will order from Home Depot!
- CJCindy JApr 30, 20261.0I never write negative reviews, but hopefully someone over there will see it and actually care. Been to this Lowe's several times and it's always a bad experience. Went to the garden center looking for two specific plants and nobody would help me. They kept pointing to where they could be and acted like I was a bother to them. I walked around for over 30 minutes looking where they pointed and couldn't find. I asked to please show me, but they kept pointing. Horrible service, I'll drive out of my way to go to Ruckersville instead. The staff there care. Variety is fantastic, but not being an avid gardener, I need some help navigating. Will never shop at this Lowe's again. Worst customer service of any Lowe's I've ever been to.
- DRDavid RaymondApr 19, 20261.0Ordered a laser level yesterday that was in stock for store pick up that I need for a job tomorrow. Showed up tonight to get it and its not ready. Woman at the pickup counter says I can go grab it and bring it to her and she can ring me out. Except its behind a locked door and there isn't a single Lowes employee nearby. Walk back to the counter and she tells me to go back and she'll call someone. Wait another 15 minutes and nobody shows. I left. Watch, the auto response below will say how sorry they are that I had that experience and that I should call some random number for help. No thank you, I'll just buy it from Amazon and save $75
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Charlottesville offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charlottesville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For Online purchases, start a return online. For in-store returns, bring proof of purchase to the customer service desk.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Moen, Kohler, and many others.
Can I get installation services at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinetry, roofing, and many more.
Are there any nearby car rental agencies close to Lowe's in Charlottesville?
Yes, Avis Car Rental and Budget Car Rental are nearby, which can be convenient for customers needing transportation to and from Lowe's.
What financial institutions are located near Lowe's that customers might find useful?
University of Virginia Community Credit Union and UVA Community Credit Union are nearby, providing convenient financial services for Lowe's customers.
Are there any wellness or spa services near Lowe's Home Improvement?
Yes, Body by Signature, Albemarle Dermatology Associates, and Signature Medical Spa are nearby, which customers might visit before or after their Lowe's trip for a relaxing experience.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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