Brand Certified
Ferguson Home
3.5(37 reviews)
Certified by Ferguson Home • Oct 11, 2026
Business Details
399 Hillsdale Dr., Charlottesville, VA
22901, United States
Certified by Ferguson Home • Oct 11, 2026
(434) 817-1775
Certified by Ferguson Home • Oct 11, 2026
http://www.fergusonhome.com
Certified by Ferguson Home • Oct 11, 2026
About
Certified by Ferguson Home • Oct 11, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Charlottesville. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Oct 11, 2026
Hours
Certified by Ferguson Home • Oct 11, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 2:00 PM
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/202610:00 AM - 2:00 PM
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/202710:00 AM - 2:00 PM
Reviews
3.5
37 reviews
5 stars
19
4 stars
3
3 stars
3
2 stars
2
1 star
10
- KCKids CaptainSep 17, 20265.0I didn't know what I needed; Ferguson helped. I didn't know what I wanted; Ferguson listened. I think the best thing in shopping with Ferguson is that no matter what you choose, you know it is quality. The staff is friendly, knowledgeable, and super helpful. Shopping with Ferguson, I know I am safe and shopping with the best.
- RSRicardo SandovalAug 6, 20261.0Bad bad bad dont waste your time ordering online just beacuse my order was not a big order they pushed it to 2 months instead of 10 days buy somewhere else
- SRSarah R.Sep 22, 20231.0I ordered glass shower enclosures for 2 bathrooms in DECEMBER of 2022 and have yet to have my project corrected and finished. Working with Ferguson has been nothing but a disaster. We have received nothing but excuses and poor customer service. When the installer put in our master enclosure the support bar that was ordered was incorrect. We were told he would order the correct one and months went buy and we never heard anything. We have reached out on multiple different occasions and have gotten the run around. We still have no support bar for our very large enclosure that is just sitting there waiting to be knocked over. The installer also CHIPPED our brand new tile and instead of fixing it correctly just shoved the chip into the clear caulk in an attempt to cover his mistake. On to the upstairs enclosure. We waited and waited for this enclosure to come in. When I reached out to Ferguson I found out that the doors had never even been ordered despite our payment months before. Jennifer attempted to blame Basco for the mess up. An easy call to Basco showed that Ferguson dropped the ball yet again and never approved the design. A few more months go by and the installer comes to install. He finishes and I go in and the dimensions are incorrect. I had signed off on the original design with a certain size door (I have the document) and someone took it upon themselves to change the door size without my approval. Again, they tried to blame Basco. Replacement enclosure is delivered and installer comes to install it, guess what, the parts are incorrect again. Months and months go by and I've heard nothing about the new parts. I email Jennifer for the 100th time (it is impossible to get her on the phone)for her to give me the same run around. Now another month has gone by and I've heard no response from Jennifer and I've had a pile of giant boxes on my porch since JUNE. Not to mention the installer letting himself into my house without knocking or saying hello and waltzing right up stairs. His response was "oh I didn't realize you guys were living here". There were cars in the driveway and furniture in the house. 10 months since I paid a very hefty "Full amount" and I still don't have services complete. Absolutely unacceptable. This place is an absolute joke and Jennifer and Kurt should both be fired before they run it into the ground.
- FKFatima KhanNov 11, 20211.0Greeter wouldn't greet me. She just kept looking at me and stayed silent and unsmiling. Talk about unwelcoming. Not sure why the entry sign says says go to the greeter and check in, when she seems to not know how to greet people. First and last time I will ever go there. Too bad for them as I have a lot of lights to buy!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What kind of products does Ferguson Home offer?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands for building or renovating projects.
Can I visit Ferguson Home's showroom to see products in person?
Yes, you can book an appointment at Ferguson Home's state-of-the-art showrooms to interact with products firsthand and receive personalized expert support.
What are the store hours for Ferguson Home in Charlottesville, VA?
Ferguson Home is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays and major holidays.
How can I return an item purchased from Ferguson Home?
You can initiate a return for most items within 90 days of receipt. Returns are set up online through your Fergusonhome.com account or as a guest user.
Is there a restocking fee for returns at Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
What forms of payment are accepted at Ferguson Home?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
Does Ferguson Home offer delivery or in-store pickup services?
Ferguson Home does not offer delivery, same-day delivery, in-store pickup, or curbside pickup services at this location.
What nearby places can I visit around Ferguson Home in Charlottesville?
Nearby you can visit Ferguson Plumbing Supply for plumbing needs, Marshalls for department store shopping, and The Witch's Kitchen for coffee or a cafe experience.
Are there any fitness or recreational centers near Ferguson Home?
Yes, nearby options include CvilleSmash gym and Snap Fitness for sports and fitness instruction.
What dining options are available close to Ferguson Home?
Nearby dining includes sushi restaurants like Love Sushi King, M Sushi, and Sushi King, as well as Cic, a pizza and buffet restaurant.
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