Aptive Pest Control

Reviews

• JI

  Jessica Ingram

  Sep 19, 2026
  1.0
  Two appointments in a row (out of the 3 I have had) I got less than the notice I was told I would receive before they arrived. This last time, I got no notice at all they were showing up when they did, not even a call or text when they arrived banging on my front door and scaring my daughter. The time before this last appointment I called and left a message for bait to be added to my mouse bait stations, but the ladies who showed up to do the job were not informed and did not have any bait with them. They said they were going to put a service call in to have someone else come out with bait, but no one ever did.
• JW

  Jane Wang

  Sep 19, 2026
  1.0
  This company is fraudulent. I was pressured to sign up to a one time treatment in my drive way. Later I discovered that I have signed up on a premium plan. I repeated at the door that I just want a one time treatment. Every time they came by I told them I signed up for one time treatment until one day the technician showed me what I signed which is the premium plan and then told me that I paid for the service whether I accepted or declined the service each month. This is fraudulent. Then they slap you with a cancellation fee. This company is highly unethical.
• JL

  JR Ling

  Sep 19, 2026
  1.0
  I just dropped Aptive today because of poor communication. They have cancelled my appointment 2x without any explanation or calling me first. The technician was parked in front of my house for a few minutes and just left without completing the service. Aptive has no record of who came to my home and why the tech left. When I called to reschedule for the 3x they cancelled on me again on the morning of the appointment! Service has gone down and could not tell me why they cancelled and could not come out to my home. I asked for a manager call back 3x and never got a call back from them!
• SS

  Scott

  Sep 18, 2026
  1.0
  If I could give this company 0 stars I would. Been signed up for 4 months and the first treatment was great. Since then they have failed to show up at the agreed upon and subsequent rescheduled time. Nobody calls to tell you and when they do show up they don’t have half the treatments agreed upon in my contract. I have since called to cancel but demanded not to pay the cancelation fee due to poor service and not fulfilling their end of the contract. The guy tried to peddle more discounts on me to keep my business. I told him no but not to cancel my contract without waiving the cancelation fee. He went and cancelled it anyway and charged my account the fee. I have tried to have this reversed and all customer service reps since then have said the fee is valid and there is nothing they can do. Do not fall for this company. They are terrible. Shut the door in their face.
• CH

  Carol Hamilton

  Sep 12, 2026
  1.0
  I have been a long time customer with this company and have had no issues until the company switched from office contact to a service call center. You can no longer reach any office. The appointments since then, have been poorly handled. After numerous appointments being set up and then they canceled them. .I informed the very pushy agent this was the last time I was using them and wanted to cancel my contract with them. He continued to lower the rate since I had had so many cancelations from them. I assured him it was not the one technician (Ski) who is amazing, which I give her a 5 star rating. Ski is very knowledgeable, it was their call center that is the problem. The call center would tell me times and the time would pass with no one showing. I would wait over an hour longer and call back being told the tec was running behind and would be there in an hour. Hours later after waisting my whole day a cancelation notice would come in for rescheduling for another time. This happened 3 appointments in a row at the end and one before that since the call center took over. As I explained my issue to the call service agent he promised me the same technician for each visit to stay with them. I knew on my own they couldn't promise that and keep the promise. I told him since the technician at the time who was in route to my house he said (Ski) that i would keep this last appointment BUT it would be my last. He continued to barter with things and prices to get me to stay with the company. I firmly after not being able to reason with him stated Cancel my contract. I do not want to deal with this company wasting my time after numerous days since the service center took charge of all calls. This rude agent hung up on me in mid sentence. I have since received a new appointment time for another appointment after I canceled. This agent clearly Did Not cancel my contract as instructed. Again I want to state Ski is an asset to that company doing her job. The issues all began when all calls were shifted to a call center. After months of canceled appointments on their part and my and my husband's time being wasted from 8am-6pm waiting on a 10am appointment I will not deal with Adaptive any more. Also the price went up higher more often then you'd expect. It now seems I have to argue over canceling. I think this is totally wrong.

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