Saunders Landscape Supply

Reviews

• NU

  Niraj u

  1 day ago
  1.0
  Terrible Customer service, just called to check if the delivery truck can fit my driveway that is 10 feet wide, the Customer service lady could not answer that and was really rude. She said 'go to our website and check what kind of trucks we have by going to the bottom of our home page and click on green button'. There is no such information on their website, she said its my problem I cannot find that information. Well, I will be taking my business elsewhere. With that kind of rude customer service I would not be surprised if they go out of business.
• JJ

  Jodi

  Jul 14, 2023
  5.0
  A+++++ Excellent service; high quality product! On time; outstanding communications; terrific delivery! Highly recommend- will use again!! Thank you
• JC

  Jacques Coughlin

  Apr 20, 2021
  1.0
  I made three purchases from Saunders in the last couple of months: two of gravel and one of organic soil. The first two went well, as expected. The last one was terrible. In all cases the delivery drivers were courteous and helpful. I will not ever purchase for Saunders because the product was not as advertised, the delivery was late by a day, and the customer service was awful. First, the problem with organic soil: it bore no resemblance with the product depicted on their website. What I got was composed of mostly large chunks of clay coated with the organic matter. Out of a load of 18 cubic yards, about half of those chunks were 8" to 12". (I have the pictures to prove it). As a result, a third to half the load was not usable, and it took my crew extra effort to break those chunks into usable smaller chunks. Overall, the product would have been more suitable for crude backfill. Given that I had two pallets of sod to lay down without delay, I had no choice but to use what I had. I was stuck with that crappy product. My guys painstakingly picked and chose the best there was, causing additional hours of work on my end. That alone should warranted a complete refund. Second, I got no notification whatsoever from Saunders that my delivery would be late by a day, or by any time period at all. Complete radio silence. In fact, I didn't receive any notification of when the soil would be delivered even on the day that it was delivered. They had no clue, and volunteered no information. Meanwhile I had to keep a crew on hand to ensure we'd be ready to continue the job as soon as the soil arrived (day laborers don't stick around if they are not earning any wages, and sod is a perishable product). Perhaps the worst part of the experience was the absolute lack of customer service that Saunders should have provided. The only responses I got when I decided to try their chat line on their Facebook page were "Too many variables involved. When making 250 plus deliveries a day it is almost impossible to commit to a time." or "Once again we will do our best". For a company that has been in business more than 10 years, can predict its "busiest season," and is in the business of making more than 200 deliveries a day, this level of disorganization and dismal logistics (which cost me money), as well as poor customer service is inexcusable. Saunders should have offered to reimburse me at least a meaningful portion of my purchase (no less than 30%), but they did not. So, my recommendation to other folks looking for organic soil is to stay away from Saunders, and to look elsewhere. Jacques Coughlin
• BF

  Bailey Family

  May 9, 2018
  5.0
  I chose them because they were recommended for price and customer service. I was not disappointed

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