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Reviews

• BC

  bryant coburn

  Aug 10, 2026
  1.0
  Went in and tried to locate a shower valve. The guy in parts with the dark brown with grey hair told me the valve I was looking up wasn’t something they sold , and in fact haven’t sold in years cause they’re illegal! Zero effort to even help locate a part. I went in the parking lot and within 2 minutes found exactly what I was looking for on Ferguson website. So I took the page in and showed him and he tried to tell me it was just the trim kit- false- this dude and his ego are probably why you guys have a 3.9 star rating. Head to m one or standard. Save yourself time
• GM

  Glenn Mottau

  Jul 22, 2026
  1.0
  I’ve been in three different times, and not once did anyone acknowledge me. The sales employees—who probably prefer the title “designers”—sat behind their desks without ever looking up from their computers. There was one brief moment of eye contact, but that was apparently too much of a commitment to follow up with a simple “hello” or “Can I help you?” As I walked out, the silence continued—not even a “Thanks for stopping by.” I’m a general contractor and regularly purchase high-end appliances for my clients, including Wolf, Viking, Thermador, and other premium brands. Fortunately, Salt Lake City has plenty of competitors who understand that customer service begins with acknowledging the people who walk through the door. Ferguson made it very easy for me to decide where not to spend my money—and where not to send my clients.
• JB

  Jonathan Baker

  Jul 10, 2026
  5.0
  Lori MacKay is a rockstar at this location! She was the only one in the showroom when I arrived and was helping several customers. She kept everyone in the loop and made us all feel valued. When it was my turn, she was so incredibly helpful. I was blown away! It was a simple purchase, but I was so impressed, that we came back and bought all of our bathroom fixtures and hardware. 100% would recommend Lori!
• DS

  Dj S

  Jun 10, 2026
  1.0
  Bottom line: do not visit this store unless you desire your time wasted. Our experience with Ferguson was extremely disappointing from start to finish. Like many other reviewers have noted, the showroom seemed to have plenty of employees present, yet obtaining meaningful assistance was surprisingly difficult. After a visit without an appointment, we subsequently scheduled an appointment in advance, took time off work to attend, and arrived prepared to make purchasing decisions. During the appointment, we carefully narrowed our selections with the sales representative and requested a formal quote and product list. Unfortunately, the follow-through was unacceptable. We never received the information as promised and had to make multiple follow-up requests. When the quote finally arrived, not a single product listed matched what we had selected during our appointment. This forced us to spend even more time correcting mistakes that should never have occurred in the first place. Scheduling an appointment, taking time away from work, and investing hours into the selection process should result in accurate information and timely communication. Instead, we were left chasing basic details and correcting avoidable errors. Based on our experience, I would strongly recommend going elsewhere. We found better pricing on plumbing fixtures through Hajoca, and many big-box retailers were willing to match or beat Ferguson’s pricing on appliances while providing a far more responsive customer experience. A showroom can be impressive, but service is what ultimately matters. Unfortunately, Ferguson failed on the fundamentals of communication, accuracy, and customer care. We left feeling that our time was not valued, and we would not choose to do business here again.
• CA

  Chris Allen

  May 27, 2026
  1.0
  Extremely disappointing experience. Communication was very poor throughout the process, and based on the other reviews, it seems this is a recurring issue rather than an isolated incident. We were given repeated promises and timeframes that were not met, with constant delays and little to no proactive updates. On top of that, we were told certain items were in stock when they ultimately were not, which created even more delays and frustration. Overall, the experience felt extremely disorganized and unreliable. I would strongly recommend ordering your product from a different vendor unless you want to be put through the wringer.

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