Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What type of products does Lowe's Home Improvement offer?

Accepted Answer

Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.

Question 10

Can I shop online or only visit the Riverdale UT store?

Accepted Answer

You can shop both online at lowes.com and in-store at the Riverdale, UT location for expert advice and convenient services.

Question 11

What are the store hours for the Lowe's Home Improvement in Riverdale, UT?

Accepted Answer

The store is open from 6 AM to 9 PM Monday through Saturday and from 7 AM to 8 PM on Sunday, with adjusted hours on certain holidays.

Question 12

Does Lowe's offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's provides in-store pickup and delivery services for customer convenience.

Question 13

Which payment options are available at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.

Question 14

Does Lowe's provide home installation services?

Accepted Answer

Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, doors, windows, and more.

Question 15

What should I do if I want to return or exchange an item at Lowe's?

Accepted Answer

Most items can be returned within 90 days. For online orders, start a return through your Order History. For in-store returns, bring proof of purchase to the customer service desk.

Question 16

What are some nearby places of interest around Lowe's in Riverdale, UT?

Accepted Answer

Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane supplies, and Girl Scouts of Utah for youth activities.

Question 17

Are there nearby dining options near Lowe's Home Improvement in Riverdale?

Accepted Answer

Yes, nearby dining options include Cheddar's Scratch Kitchen, Hogi Yogi, Bombay Bites, Firehouse Subs, and Subway, great for grabbing a meal before or after shopping.

Question 18

How can nearby retail stores complement a visit to Lowe's?

Accepted Answer

Nearby retail stores such as JCPenney, Old Navy, and Michaels Stores offer additional shopping opportunities for clothing, crafts, and more while visiting the area around Lowe's.

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