La-Z-Boy Draper

Reviews

• SS

  Shauna Sheehan

  1 day ago
  5.0
  The sales crew was very helpful and friendly. They showed me a lot of options for my specific needs. I didn't feel rushed to make a decision. Very knowledgeable about their products. I'm excited to get my new chair delivered.
• PW

  Patti White

  May 13, 2026
  5.0
  The sales associates were very attentive, engaging, and helpful. Dr. J. spent a lot of time with us helping my husband find the right recliner that was comfortable and a good fit for him considering his medical issues.
• DD

  Deyanira Donadel

  May 12, 2026
  5.0
  My experience with La-Z-Boy in Draper has been fantastic so far. Sheila was patient with me; she was able to walk me through options for the most convenient furniture for my room space. Leisa also worked tremendously. If you want to be treated well, La-Z-Boy in Draper is the way to go!
• GE

  Georja Eagar

  May 5, 2026
  5.0
  The showroom (Draper Utah) was very impressive. Sheila approached us and began asking what we were looking for. She gathered her notes from the questioned she asked and was able to help us locate the chair that suits our liking. Thanks Sheila, for your follow-ups!
• SS

  Steve

  Apr 14, 2026
  5.0
  Pros: Received the custom Finley power reclining leather sofa today that we'd ordered at our local La-Z-Boy store. Our sales associate, Holly, was very experienced and helpful. She presented options & suggestions based on what we’d told her we were looking for and answered all of our questions. She helped to ensure that we could confirm that the color and material we were choosing would match the pieces in our room. On the day of delivery, the driver called to say he’d be arriving early and to confirm it would be OK. The delivery team was very professional, ensuring the entry door was covered to protect it from any damage during the move. The new sofa was unboxed outside, carried in without any issues, fully assembled, and positioned where we wanted it. The Team lead, Christian, then demonstrated the operation & features and finished by asking whether everything was satisfactory and whether there was anything else they could do. The staff all get 5 stars for excellent customer service and support. Cons: It would have been very helpful if the store had provided removal of the old sofa as part of the delivery fee, which most furniture retailers do. As it was, I had to find a 3rd party to remove the old furniture at an additional cost on top of the delivery fee La-Z-Boy had already charged, and complete that before I could schedule delivery of the new sofa, which added a week to the overall delivery and additional work on our part. I'm giving the store 4 stars because they don't remove old furniture as part of their delivery, which is something a premium retailer should include in their service.

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