Lowe's Home Improvement

Reviews

• BM

  Brandon McLaney

  1 day ago
  4.0
  Lowe's is an exceptionally well ran company as a whole collection, this store here was no different. The design of the floor space of the store was well thought out and put together in a way that makes the shoppers want to browse and shop. Every employee I encountered was courteous and friendly and eager to help. I would highly recommend this store in particular.
• JM

  Jason Morgan

  Aug 20, 2026
  5.0
  Helped me cut up my lumber.
• VH

  Victoria Hasty

  Aug 11, 2026
  1.0
  Absolutely AWFUL, atrocious and unprofessional. We literally have bought 10s of thousands in appliances from Lowes over the years. They delivered two (2) fridges to one of our rentals, plus washer, dryer and range. Now one of the fridges broke. Ordered a new one. TWO (2) days in a row the delivery (who barely speaks ANY English) gives us a tale that they "cannot get there". We had the whole HOUSE built with cement trucks, backhoes etc delivered there - yet Lowes cannot deliver an appliance (having delivered half a dozen of them to SAME address before)? This is total and utter BULL. They hire some lowest bidder to do deliveries (which are by the way paid now - used to be free delivery for appliances over $499) AND their flunkies still REFUSE to deliver. The driver won't listen or understand the directions and just claims that "cannot get there" because Google supposedly told him so. Save yourself time and aggravation and NEVER buy from Sevierville Lowes if you can help it. Use local store instead.
• LM

  Lisa Mcguire

  Aug 4, 2026
  5.0
  Super nice and helpful staff . Got in and out super fast. Helpful staff.
• JL

  Jennifer Liebo

  Jul 9, 2026
  2.0
  We bought a microwave that had the whole right side bashed in once we opened the box . The dent was the size of a human head and about 3-4 inches deep ! We were thinking they’d let us swap it for a new one or refund our money since it wasn’t usable and not our fault . Plus , it had only been 4-5 days since we bought it . The manager lady there was super rude and wouldn’t allow us to exchange it ! We were told it was past the 48 hour window for appliances. She told us we should try to use it with the side bashed in , which is dangerous and stupid since we paid for a BRAND NEW one . She told us to try another Lowe’s , which is dumb because we live in Sevierville ! Then she started whispering to one of the workers in a hateful tone about us before we were even out of earshot ! For a store to have a measly 48 hour return window is absolutely ridiculous in the first place. But to be rude to a customer who opened a supposedly brand new microwave only to find it completely bashed in on the side and refuse to even swap it for another one is horrid ! I will never buy any tools or appliances there again. We had an issue returning some faulty tools there several years ago that were well within the return frame and got the runaround. We’d even bought their useless protection plan and they still told us we had to wait a full year until the factory warranty had run out before they could do anything. We’d only had the tools for a week and the nail gun and compressor were both giving us trouble ( it was a Dewalt set ) . Back to the microwave issue. We’d have been out $261 had we not taken it to Lowe’s on Chapman Hwy in south Knoxville. They happily refunded our money and we got a brand new microwave with the money . The staff at south Knoxville Lowe’s told me they didn’t understand why the Sevierville manager had refused to let us swap the microwave because all they had to do was scan the receipt and it allowed them to refund our money right then . I almost took the money to Home Depot to buy the new microwave. But since South Knoxville Lowe’s staff was so kind to me , I went ahead and bought a new one there . But from now on , I will just steer clear of Sevierville Lowe’s . I usually shop at Home Depot anyway cuz they’re more friendly and helpful there . Only got the microwave at Lowe’s because they still had the sale going on the one I wanted . Just a warning to anyone wanting appliances! Remember that they have a ridiculous 48 hour return policy on them at Lowe’s and Home Depot’s is much more generous 90 day return policy or a year for pro accounts . I wish I’d known about the 48 hour policy for Lowe’s . We got busy with work and waited 4-5 days to open the box . But who’d expect a place to be so stingy with the return window ? If you have to return anything to Lowe’s and see a grumpy middle aged woman with long silverish hair , wait til a day she’s not working or make the trip to South Knox. She was wanting to go to lunch that day and that’s probably why she was grumpy and not wanting to let us return it . She was huffy acting the moment we saw her and had told the clerk trying to help us that she was ready to go to lunch grumpily and asked him ,” What’s the problem?! I’m trying to go to lunch!” . She made me have to waste half a day if work taking that microwave all the way to Chapman Hwy . Whoever her supervisor is needs to have a nice long talk with her . I was even told over the phone by a Sevierville Lowe’s employee that I could exchange the microwave with no issues and was so shocked to have to deal with that rotten lady . That store isn’t adhering to the Lowe’s policies. Can’t believe she expected us to keep that broken microwave and even suggested we try to use it like that . It probably would’ve leaked radiation or burned our house down . Lowe’s lost another customer thanks to her . We have a small construction business. So we buy lots of tools and materials. I don’t write bad reviews thoughtlessly . I’m not one of those nit picky customers who finds fault with everything.

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