Tempur-Pedic Flagship Store

Reviews

• ML

  Meaghan Lee

  Sep 22, 2026
  1.0
  Extremely Disappointed With Tempur-Pedic’s Customer Service— it will give you nightmares. We purchased a Tempur-Pedic mattress and Ergo ProSmart Base from the Green Hills Mall location over Labor Day weekend on September 5. We paid over $6k in full and were told that our new bed would be delivered the following week. On September 12, a U-Haul truck arrived for the delivery, and the individuals identified themselves as Tempur-Pedic delivery personnel. During setup, we immediately noticed a significant dent on the right side of the base frame. The delivery driver acknowledged that the damage was present when the product arrived at our home. Regardless of whether the damage occurred at the Tempur-Pedic warehouse, during transportation, or while the product was in the delivery truck, the fact remains that we received a damaged product that we purchased as brand new. The driver photographed the damage and told us that he was submitting a request for a replacement base. He specifically stated that we should expect the replacement to arrive within approximately one week. However, we received no follow-up communication from Tempur-Pedic after the delivery. After waiting several days, I contacted the Green Hills store on September 17 to request an update. At that time, there was still no information about the status of the replacement or when we could expect it. The store manager, Diana, was helpful and submitted a request to Tempur-Pedic customer support on our behalf. On September 22, I contacted Tempur-Pedic again for an update. I was told that the Order Management team was still reviewing the claim and that replacing the damaged base could potentially take one to two months due to a backlog of claims. Clearly, Tempur- Pedic has some quality issues if there’s a backlog of damage product claims in the US. This delay is unacceptable. We paid in full for a new, undamaged product, and the damage was documented immediately by Tempur-Pedic’s delivery personnel. Tempur-Pedic is responsible for ensuring that the product delivered to us is in new and usable condition and for promptly correcting any damage that occurred before or during delivery. We should not be required to wait one to two months for a replacement base, particularly when the issue was identified at the time of delivery and was not caused by us. As a returning Tempur-Pedic customer, this has left us with a terrible taste in our mouth. Once this is resolved, we won’t be purchasing from them in the future.
• JK

  Jesse Knutson

  Sep 20, 2026
  5.0
  Dustin did a great job helping us find our perfect bed! We visited with our 3-year-old and 3-month-old, so needless to say, it was A LOT, but Dustin made us feel welcome, helped us out, and gave us all of the information we could possibly need. Dustin is the guy to go to if you want honest advise leading you to your perfect mattress!
• NN

  Nora

  Sep 19, 2026
  5.0
  I had the greatest experience here. Lady that helped us was Diana Graham and she was the best lady ever 10/10. Can’t wait to get every mattress from here.
• KF

  Keith Fedor

  Sep 6, 2026
  5.0
  Fantastic experience from start to finish! The staff was incredibly helpful, knowledgeable, and patient without ever making us feel pressured. They took the time to understand exactly what we were looking for, explained the differences between the options, and helped us find the perfect mattress. The entire process was easy, professional, and honestly much better than we expected mattress shopping to be. Great selection, excellent customer service, and people who genuinely seem to care about making sure you’re happy with your purchase. Highly recommend! We’ll definitely be coming back for any future mattress or bedding needs.
• MF

  Michael Fedele

  Aug 25, 2026
  5.0
  Diana in the Green Hills mall was amazing. Very knowledgeable, friendly and helpful. She was very patient and helped us make a decision on which mattress was best based on our needs.

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