Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products does Lowe's Home Improvement in Lebanon, TN offer?

Accepted Answer

Lowe's in Lebanon offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing supplies, and more for both DIYers and professionals.

Question 10

What are the operating hours of Lowe's Home Improvement in Lebanon, TN?

Accepted Answer

The store is open Monday to Saturday from 6:00 AM to 9:00 PM, Sunday from 8:00 AM to 8:00 PM, with adjusted hours on holidays.

Question 11

What services are available at Lowe's Home Improvement in Lebanon, TN?

Accepted Answer

Services include appliance installation, carpet installation, deck installation, window and door installation, lighting and ceiling fan installation, and more to assist with home improvements.

Question 12

How can I check the status of my order at Lowe's Lebanon store?

Accepted Answer

You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.

Question 13

Does Lowe's Lebanon offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's Lebanon offers both in-store pickup and delivery for customers' convenience.

Question 14

What payment methods are accepted at Lowe's Home Improvement in Lebanon, TN?

Accepted Answer

They accept American Express, Visa, Mastercard, Discover, Diners Club, cash, and checks.

Question 15

Can I get help with tax-exempt purchases at Lowe's Lebanon?

Accepted Answer

Yes, you can apply for a tax-exempt account by visiting the customer service desk in the store.

Question 16

Are there any nearby places where I can grab a bite before or after shopping at Lowe's Lebanon?

Accepted Answer

Nearby food options include Whataburger, Dunkin', Zaxby's, Chipotle Mexican Grill, White Castle, and Panera Bread, perfect for a meal before or after your store visit.

Question 17

What nearby services might be helpful to Lowe's Lebanon customers?

Accepted Answer

Minute Key for locksmith services, Blue Rhino Propane Exchange, and Washtopia car wash are nearby conveniences for Lowe's customers in Lebanon.

Question 18

Where can I find nearby shopping or financial services when visiting Lowe's Lebanon?

Accepted Answer

Nearby you can find ALDI USA for groceries, Walgreens pharmacy, Cash Express for payday loans, and LibertyX Bitcoin ATM for currency exchange needs.

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