This profile is uncertified and using publicly sourced data
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Business Details
About
Hot Tub Store
Isaacs Pools & Spas was founded in 1978 by Bill Isaacs, Sr. and Bill Isaacs, Jr. The family-owned and operated pool and spa company has been in business 46 years, providing Johnson City, Kingsport, Bristol, Southwest Virginia, and the surrounding areas with exceptional customer service and quality products. Whether it’s a new hot tub or supplying everything you need to keep your pool and hot tub in the best shape, Isaacs Pools & Spas has the knowledge and experience to help with your pool and spa needs.
Location
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.