Master Pools by Artistic Pools

Reviews

• KM

  Kristy McCamy

  Jun 27, 2024
  1.0
  I would agree with Mark Huber. We hired Master Pools to build our pool and April 4th 2022. It is now June 2024 and the pool still has rebar sticking out, the mortar placed between rocks that in some areas looks like it was pooped our, and pipes exposed. They claim they don't make excuses however the supervisors and the owner claimed COVID for the delay, they accepted too much work, the designer we signed with is new, and the subcontractors they use are either super busy or really hard to get a hold of. It really comes down to they have a serious problem with client communication, intracommunication with subcontractors and their own employees, commitment and accountability. You can be sure they received all the money before they even completed the project. They claimed they wouldn't pebble our pool until the last $10,000 was paid. That was June 14, 2023. We still are waiting for our final, the above items to be taken care of and the final permit. We have called the company multiple times and they still have yet to reach out. I do not recommend this pool company. You pay alot and you don't get what you planned. 2024-10-23. The service and repair department associated with this company is 5 stars. They are responsive, thorough, and professional. Too bad they don't do the construction and installation.
• RT

  Rachel Turner

  Feb 4, 2021
  5.0
  I had a great experience with Master pools! The team was very responsive and professional throughout the entire process. At times, the digging process was delayed due to COVID-19 and the weather, which in the moment was frustrating, but Cory and David did an amazing job at keeping my husband and I updated with what was going on, which is all we could ask for. We now have a beautiful pool in our backyard and couldn't be happier.
• WW

  William Warren

  Nov 24, 2020
  4.0
  We recently added a small pool/spa (spool) to our backyard. Overall we were very pleased with the design and finished product. David, our designer was very responsive and easy to work with. Jonathan got our pool started and helped us through a few technical difficulties. His instructions about maintenance and pool equipment were very clear and helpful. Overall, the project took far longer than expected which led to a bit of disappointment from a timing standpoint hence the 4 stars instead of 5. But now that we can use our pool/spa, I can honestly say that it was worth the wait. We did start the pool in the middle of the COVID summer, so that played a role in the lengthy timeline, I am sure.
• SG

  Sara Gasaway

  Feb 3, 2018
  5.0
  Amazing product by amazing people, with 60 YEARS of pool building experience! Enough said.