Master Pools by Artistic Pools

Reviews

• KM

  Kristy McCamy

  Jun 27, 2024
  1.0
  I would agree with Mark Huber. We hired Master Pools to build our pool and April 4th 2022. It is now June 2024 and the pool still has rebar sticking out, the mortar placed between rocks that in some areas looks like it was pooped our, and pipes exposed. They claim they don't make excuses however the supervisors and the owner claimed COVID for the delay, they accepted too much work, the designer we signed with is new, and the subcontractors they use are either super busy or really hard to get a hold of. It really comes down to they have a serious problem with client communication, intracommunication with subcontractors and their own employees, commitment and accountability. You can be sure they received all the money before they even completed the project. They claimed they wouldn't pebble our pool until the last $10,000 was paid. That was June 14, 2023. We still are waiting for our final, the above items to be taken care of and the final permit. We have called the company multiple times and they still have yet to reach out. I do not recommend this pool company. You pay alot and you don't get what you planned. 2024-10-23. The service and repair department associated with this company is 5 stars. They are responsive, thorough, and professional. Too bad they don't do the construction and installation.
• EC

  Evon Creamer

  Aug 23, 2021
  1.0
  i design and install hardscapes and have waited patiently to get my customers landscaping done. this pool project is a joke. The shoddy work this company has done goes down unmatched anywhere. the crew never shows up, took 10 months to do a small pool. cracked joints, left their mess everywhere. still have gravel and sand piled up on tarps killing the grass. they are liars every one of them. this review wont let me post pictures. shame on all of you people. you call yourselves professionals. well maybe you send your professionals to the big jobs and send your misfits to do the small ones. 97,000.00 plus and everywhere i look its just sickening. stacked stone looks like a child did it. they say they will ‘try’ to come finish while my customer has spent 10 months of her life in a pithole. yea your real professional. broke huge stones because you didnt have the right equipment. just pulled them off of the truck with a chain instead of using straps. this is the worst company ever! you should all be ashamed of yourself. Integrity? yea thats what your card says. far from it, you people wont even return a call.
• RT

  Rachel Turner

  Feb 4, 2021
  5.0
  I had a great experience with Master pools! The team was very responsive and professional throughout the entire process. At times, the digging process was delayed due to COVID-19 and the weather, which in the moment was frustrating, but Cory and David did an amazing job at keeping my husband and I updated with what was going on, which is all we could ask for. We now have a beautiful pool in our backyard and couldn't be happier.
• JM

  Jeff Mittelman

  Jan 13, 2016
  5.0
  Come see me. I have been designing pools for 43 years. We can design your backyard oasis. We have been in business since 1957. We are a custom Gunite pool builder.
• EB

  Emily Burbank

  Jan 9, 2016
  5.0
  You don't stay in business for 58 years unless you are a top notch pool builder!