Brand Certified
Lowe's Home Improvement
4.0(1060 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
425 New Byhalia Road, Collierville, TN
38017, United States
Certified by Lowe's Home Improvement • May 17, 2026
(901) 316-4000
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/TN-Collierville/2543?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-2543-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Collierville, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.0
1,060 reviews
5 stars
583
4 stars
229
3 stars
73
2 stars
48
1 star
127
- DSDavid StrandMay 2, 20261.0I conclude that the Collierville Lowe’s doesn’t care about me as a customer. I purchased a storm door replacement glass online on April 20, 2026 for about $180.00. It took a while to come in, but on April 31, 2026 I received an email that the glass was in and I could pick it up. On May 2, 2026, I clicked on the email link to let Lowe’s I was on my way to get it—I thought this was a good customer service practice. However, when I got to the store I was told they couldn’t locate it but to give them a little time to find it. I waited about 45 minutes but they still couldn’t locate my purchase so I asked them to call me when they found it. About an hour later I happened to check my email and discovered I had an email from Lowe’s that my order had been CANCELLED! I didn’t receive a phone call. Just the email, but there was no information about a refund for my purchase. I subsequently learned that my refund would be processed in 3 to 5 business days. I wonder if others have received such poor customer service ?
- BHBrett HutchersonApr 28, 20261.0Purchased a fridge from Lowes. When they delivered it they scratched the hardwood floors resulting in $10K worth of damage. They claim they do not have any responsibility for any damage caused during delivery. DO NOT PURCHASE APPLIANCES FROM LOWES! Update: Lowes responded and told me to call their customer support so they could resolve the issue. I did and was told I would hear back in 72 hours. I have not heard anything. BEWARE!
- T1Tango 1Apr 27, 20264.0They usually have good prices, but if you try to get help and they see you coming.....they take off running.
- WPWanda PatrickApr 14, 20261.0Waiting 30 minutes for someone to help me. Paged someone twice. No one showing up. Rico need to hire some decent help. Well I got tired of waiting. So this 74 year old lady loaded it in the buggy herself. I will probably have have to check myself and carry it out. Well Rico your store is really going down. Sincerely, Wanda Patrick
- MSMeredith SApr 9, 20265.0This Lowe's has helpful employees throughout the store, and when we have bought appliances the delivery process is easy and quick.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Collierville, TN?
You can find products such as appliances, building supplies, tools, flooring, paint, patio furniture, gardening equipment, kitchen and bathroom supplies, and more at Lowe's Home Improvement.
What are the operating hours for Lowe's Home Improvement in Collierville?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, so it's best to check specific dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to serve your convenience.
Can I return or exchange an item at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns can be started online for items purchased via Lowes.com, or in-store with proof of purchase at the customer service desk.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What installation services does Lowe's Home Improvement offer?
Lowe's offers a range of installation services including appliances, cabinets, countertops, flooring, HVAC, doors, windows, blinds, and more to support your home improvement projects.
What are the payment options accepted at Lowe's Home Improvement?
Lowe’s accepts payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit when shopping at Lowe's Home Improvement in Collierville, TN?
Nearby you can visit Target Collierville for groceries and household items, Zaxby's for a quick meal, and Starbucks for coffee after your shopping trip at Lowe's.
Are there any nearby services that can complement my visit to Lowe's Home Improvement?
Yes, you can find Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and CVS Pharmacy for medical supplies close to Lowe’s in Collierville.
How can nearby transit or amenities help me while visiting Lowe's in Collierville?
Nearby amenities such as The Exchange Network ATMs and mobile phone stores like the AT&T Kiosk and Verizon Wireless can make your visit more convenient while shopping at Lowe’s.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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