Brand Certified
Lowe's Home Improvement
4.1(2627 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
1098 Hunter's Crossing Drive, Alcoa, TN
37701, United States
Certified by Lowe's Home Improvement • May 17, 2026
(865) 982-2117
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/TN-Alcoa/0638?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-638-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alcoa, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,627 reviews
5 stars
1,521
4 stars
555
3 stars
205
2 stars
107
1 star
239
- MGMike GalyonMay 13, 20265.0Great for home improvement needs friendly staff as well
- GRGrant RodgersMay 7, 20262.0There is a total lack of management. The folks in front of me needed a manager, all 3 opted out of coming to the customer service desk. I have been waiting for an order for 5 weeks. Promises and excuses while my project us on hold. Everything else is in place.
- CSChance SmithApr 30, 20263.0Pays less than Home Depot and Home Depot does not pay well when it comes down to orange store vs blue store people automatically have their preferences I do think although I hate Home Depot that it is better, but I think Lowe’s has a better selection but I will say the staff are not helpful at all, and most of them are pretty rude
- CRCarol RodgersApr 26, 20265.0Went to Lowes for the mulch sale. As usual, the process was seamless. They even loaded the 30 bags for us.
- LTLauriMar TRApr 22, 20262.0I love this Lowe’s ever since we moved to Maryville from Knoxville, every time we’ve come it’s due to a home improvement. But this review goes directly to employer name Jenn (yes, with two n’s) I asked her how to find an item and first she completely ignored me by answering her phone call, she turned around went somewhere else and I stayed there waiting for an answer, so when she noticed I was still there she then came back to me just to be rude and say “it should be there o over there” by only pointing with her finger the two places I had already gone to… next thing she just walked away without saying anything else and she wasn’t in a rush (I can tell because as I said before, she had the time to go somewhere else, do nothing but stare and come back after I stayed waiting for an answer. I’m not trying to be a Karen nowhere, but her attitude was rude, her help was useless, and if she’s gonna have that attitude when dealing with customer service, just don’t do it, we all already have a rough day to be dealing with people with attitude like yours. On the other hand I asked a lady called Jackie, and she was super nice even tho English doesn’t seem to be her first language, she took the time not just with me but to help an elder on a wheelchair, she stayed with him the whole time and handed him the items he was interested in, I bet Jackie has hard days too but people like her are what we as customers expect from this places. Again, this is literally just to have someone talk to that Jenn and have her change her attitude against customers
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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