La-Z-Boy Myrtle Beach

Reviews

• MN

  Mary Ann Newkirk

  1 day ago
  5.0
  Great customer service! Justin and Cynthia are very nice people. They both guided us through the design process to a very happy conclusion. With Justin’s design expertise, we were able to furnish entryway, dining room , living room and master bedroom! Justin is very creative with matching woods, selecting lighting, carpets and the furniture. We would highly recommend this Myrtle Beach Lazyboy team! David and Mary Ann Newkirk
• RL

  Rick Lanari

  1 day ago
  5.0
  Over several years we have bought a number of recliners from LZB in Myrtle and dealt with a different sales person each time. All of them were very professional and helpful in selecting a recliner specific to our needs. The most recent sales person was no exception. Extremely large selection of styles, sizes and fabrics. We highly recommend this store.
• KM

  Kim Martinez

  4 days ago
  2.0
  Our sales people, Kathy and Justin were top notch! They were so helpful and caring in helping us pick out our living room, dining room and bedroom furniture. The delivery guys were great as well. Susie from the Sarasota store came to over see the delivery and she was wonderful. I give all of them 5+ stars. However, the amount of issues we have had with the leather furniture and the bedroom furniture since delivery has been a complete disappointment. We spent over $50000 on this furniture for our new home and expected it to be virtually defect free and certainly not the amount of issues we have had. We are still waiting for all the parts to be delivered so the technician can come out and repair everything. Our furniture was delivered on 7:15/26, today us 830/26. It truly is unacceptable.
• LM

  Loretta Mckinney

  Aug 22, 2026
  5.0
  Dylan Caul spent a long time with me and my daughter in choosing furniture. We went in to the store just to check on what was displayed in the showroom. We both found a piece of furniture that we liked, but not the fabric that was displayed. I have to say, Lazy boy offers a wide array of fabric choices. I just put my order in for a sofa and a loveseat. Dylan has been a great salesman in helping me all the way through this whole process. I hope the rest of the process (delivery and the choice I made) be as pleasurable.
• AO

  Alma Olsen

  Aug 4, 2026
  1.0
  Lazy boy contracts out to another company for their warranty work. Which to this point has been a horrible experience. On 6/19 we called LZB with a warranty request. LZB, said we had to call their warranty dept. Warranty dept. requested photos as to the issue on 6/22. Sent photos immediately. 6/24 recieved email to say they ordered parts. 7/2 was told parts were shipped to our house. ( expect in 7-10 days) 7/7 called warranty dept back. 1st woman was unbelievably rude, so wanted to speak to manager. Connected me to Ashley who checked and found parts never shipped, so she would make sure they ship. I am to send email to her once they arrive. 7/10- sent Ashley confirmation that we have parts, now we wait for scheduling (2-3 days). 7/14 Called TCW because I haven't heard anything. Had to leave msg, because they never answer phone always a voice mail no matter what number you call... 7/16 recieved an apt for 7/24. 7/24 repairman shows up looks at chair and parts.. he's not certified to do the repair, need someone else to do it. Q- why send photos and description if your going to send an "uncertified" person to do the work anyway? Service call re -scheduled for 8/4. Tried calling tcw to confirm apt for today ( which should be their job to do not the customers) no answer all going to VM. (what a surprise, not! 2 months and still no repair. Worst part is my husband has to live here in this chair because of a surgery he had. This has been a nightmare. And still no sign of this repair being made. Will update as this soap opera continues.