Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress from this store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. For optimal support, use a flat, solid surface or slatted foundation with slats at least 3 inches wide and no more than 4 inches apart.

Question 7

How will my mattress be delivered if I purchase from the Tempur-Pedic Flagship Store in Mt. Pleasant?

Accepted Answer

Most mattresses include free White Glove delivery, where the mattress arrives covered in plastic which is removed upon setup. The TEMPUR-Cloud model ships compressed by UPS for self-setup and does not receive White Glove delivery.

Question 8

What is the difference between Medium and Medium Hybrid feel mattresses available at the store?

Accepted Answer

Medium Hybrid mattresses combine TEMPUR material with a coil system for added bounce and tend to feel slightly softer than Medium non-hybrid options, which are made entirely of TEMPUR materials without coils.

Question 9

Does the store offer customized mattresses for unique sizes such as RVs or boats?

Accepted Answer

Yes, customized mattresses are available through their authorized partner. Customers should have custom dimensions ready and can call 888-811-5053 to speak with a Sleep Expert for assistance.

Question 10

Can I get replacement covers for my Tempur-Pedic mattress at this location?

Accepted Answer

Replacement covers are available for mattresses with removable covers. You can order online for current models or speak to a Sleep Guide in-store for older models or assistance.

Question 11

What are the store hours for the Tempur-Pedic Flagship Store in Mt. Pleasant?

Accepted Answer

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.

Question 12

What payment methods are accepted at the Tempur-Pedic Flagship Store?

Accepted Answer

The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, MasterCard, and Visa.

Question 13

Is the Tempur-Pedic Flagship Store located near any shopping centers where I can explore other stores?

Accepted Answer

Yes, the store is near Mount Pleasant Towne Centre, a shopping center with various retail stores like Banana Republic, Ann Taylor, and Athleta, making it convenient to shop before or after visiting the mattress store.

Question 14

Are there any beauty or cosmetic stores near the Tempur-Pedic Flagship Store?

Accepted Answer

Yes, nearby beauty-related stores include Benefit Cosmetics BrowBar, Bluemercury, Charlotte Tilbury, Ulta Beauty, and Kiehl's Belk Mt. Pleasant, offering options for beauty treatments and products near your mattress shopping experience.

Question 15

What nearby clothing and accessory stores can I visit around the Tempur-Pedic Flagship Store location?

Accepted Answer

Nearby clothing and accessory stores include White House Black Market, Chico’s, Rack Room Shoes, Copper Penny Boutique, Lilly Pulitzer, Buckle, Lizard Thicket Boutique, and Sunglass Hut, providing plenty of options for fashion shopping nearby.

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